Front Desk Representative

1 day ago


El Segundo, California, United States Hyatt House El Segundo Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt House El Segundo. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Answer guest inquiries regarding hotel services, amenities, and local attractions.
  • Process guest payments and handle cash handling and credit policies.
  • Be familiar with hotel policies, procedures, and emergency protocols.
  • Collaborate with other departments to ensure seamless guest experience.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

Competitive salary range of $16.50 per hour, opportunities for career growth and development, and a dynamic work environment.



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