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Front Desk Representative
2 months ago
Location: Hyatt House El Segundo, 810 S. Douglas El Segundo, CA 90245
Job Type: Full-time
Job Description:
Job SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Respond to guest inquiries and requests in a timely and professional manner
- Process check-ins and check-outs efficiently, ensuring accuracy and attention to detail
- Manage guest room assignments, including room changes and cancellations
- Handle guest complaints and concerns in a diplomatic and professional manner
- Maintain a clean and organized front desk area, ensuring a positive first impression for guests
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform other duties as assigned by management
- High school diploma or equivalent required
- Previous experience in a hotel or customer service role preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Attention to detail and ability to maintain accuracy
- Ability to work a variety of shifts, including evenings, weekends, and holidays
Salary Range: $16.50/hour
