Front Desk Representative

7 days ago


El Cajon, California, United States Excel Hotel Group Full time
Job Summary

The Front Desk Agent is responsible for ensuring a seamless and welcoming experience for hotel guests. This includes efficiently checking guests in and out, processing payments, and providing exceptional customer service.

Key Responsibilities
  • Welcome guests in a friendly and professional manner, providing information on hotel services and room location.
  • Register guests, issue room keys, and answer phones in a prompt and courteous manner.
  • Upsell rooms to maximize hotel revenue and accurately process all cash and credit card transactions.
  • Issue, control, and release guest safe-deposit boxes, and communicate any outstanding guest requests or issues to management.
  • Respond to guest complaints and make service recovery gestures to ensure total guest satisfaction.
Requirements
  • 1-2 years of customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including hotel management systems.
Benefits
  • Excellent benefits package, including medical, dental, life, PTO, and 401k with company match.
  • Travel discount program.
  • Opportunity to grow and promote from within.

Excel Hotel Group is a fully integrated property ownership, management, and development company with a family-driven culture. We offer a competitive compensation package, including $17.00 - $18.00 per hour.

We are an equal opportunity employer and welcome applications from all qualified candidates.



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