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Front Office Supervisor
1 month ago
Hyatt House El Segundo is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Manage front desk operations, including check-in, check-out, and room assignments.
- Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Supervise and train front desk staff, ensuring they meet high standards of customer service and hotel policies.
- Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
- Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
- Stay up-to-date on hotel policies, procedures, and services, and communicate this information to guests and staff.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Minimum 2 years of experience in a front office or customer service role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff at all levels.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic computer skills, including proficiency in hotel property management systems.
- A competitive salary range of $17.50-$18.00 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a team of experienced professionals.
