Customer Service Representative

5 days ago


El Segundo, California, United States Drybar Shops Full time
Overview

Drybar Shops is seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service and ensuring a positive experience for all guests.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive experience for all guests
  • Manage front desk operations, including answering phones, responding to emails, and handling client inquiries
  • Process client payments and maintain accurate records
  • Assist with shop flow and ensure a smooth experience for clients and stylists
  • Communicate effectively with shop management and team members to ensure seamless operations
  • Maintain a clean and organized workspace, including the front desk and surrounding areas
Requirements
  • 1+ years of experience in a fast-paced, customer service environment
  • Previous experience with point-of-sale systems and salon/spa software
  • High school diploma required
  • Strong communication and problem-solving skills
  • Ability to multitask and work in a team environment
Perks
  • Competitive hourly wages and retail bonuses
  • Medical, dental, and vision benefits
  • Complimentary access to Vidal Sassoon online membership program
  • Free blowouts for all employees


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