Ticket Agent

3 weeks ago


Cleveland, Ohio, United States Live Nation Full time
Job Summary:

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. As a Ticket Agent, you will be responsible for providing exceptional guest services and accurate information related to upcoming shows, special events, and concerts.

Key Responsibilities:
  • Cash handling and bank procedures
  • Maintain superior customer service in person and over the phone
  • Answer phone calls with a prompt and courteous attitude
  • Guest relations, including sales of additional products and services
  • Will Call window troubleshooting
  • Run ticketing program on the computer for sales
  • Process opening and closing paperwork
  • Knowledge of booked talent and entertainment for the venue
Requirements:
  • Entry-level knowledge of basic computer operations and point of sales systems
  • Skills in guest relations, phone etiquette, cash handling, and filing
  • Ability to effectively communicate verbally with customers and coworkers
  • Ability to type 30 wpm
  • High School diploma or equivalent
  • Attention to detail and positive attitude
Preferred Qualifications:
  • Previous ticketing experience
  • Working knowledge of Windows-based PC programs
Working Environment:
  • Fast-paced working environment
  • Repetitive use of arms for answering phones and typing
  • Ability to stand for extended periods
Equal Employment Opportunity:

Live Nation is committed to diversity and inclusion. We encourage applications from people of all backgrounds and abilities.


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