Customer Service Agent

7 days ago

Cleveland, United States PrimeFlight Aviation Services Full time
INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you

Perks of the job:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential
*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?
  • We are committed to being a leading provider of commercial services within the aviation industry
  • Our teams focus on maintaining a positive working environment and treating all team members with respect
  • With more than 200 locations across the world, we offer opportunities for career progression
  • Enjoy a competitive pay scale
ABOUT US
  • We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry
BECOME A CUSTOMER SERVICE AGENT

Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT
  • Greet and assist passengers at the airport with check-in, boarding, and general inquiries
  • Provide accurate information on flight schedules, gate assignments, and airport services
  • Handle passenger check-in and baggage processing efficiently and courteously
  • Assist passengers with self-service kiosks and online check-in procedures
  • Effectively resolve customer issues and complaints in a professional and timely manner
  • Make announcements and keep passengers informed about flight changes and boarding times
  • Handle the boarding process, including verifying travel documents and issuing boarding passes
  • Coordinate with ground staff and crew to ensure a smooth passenger experience
  • Process ticket sales, upgrades, and re-bookings as needed
  • Exceed customer service and safety standards set by PrimeFlight
  • Perform any additional duties as assigned by management
QUALIFICATIONS
  • 18 years of age or older
  • Eligible to work in the United States
  • One year of customer service experience
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • Must be able to push, pull
  • Must be able to reach with arms and grasp with hands
  • Must be able to bend, stretch, squat, and kneel
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

  • Customer Service Representative

    4 months ago

    Cleveland, United States Misty Allen - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Misty Allen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you...

  • Customer Service Representative

    1 day ago

    Cleveland, Ohio, United States Pilot Freight Service Full time

    **Job Summary:**Pilot Freight Services is seeking a full-time Customer Service Representative to work out of our location. The ideal candidate will be responsible for providing excellent customer service, answering incoming calls, and responding to customer inquiries.**Key Responsibilities:*** Provide timely and accurate communication to customers, cartage...

  • Customer Service 1

    3 months ago

    Cleveland, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO04027 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service 1 Agent** to work out of our **Streetsboro, OH location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls...

  • Customer Service Sales Agent

    1 week ago

    Cleveland, Ohio, United States Paramount Staffing LLC Full time

    Job OverviewAre you enthusiastic about customer relations and sales? Paramount Staffing LLC is seeking dedicated individuals to fill the role of Customer Service Sales Agent. This position offers an initial onsite experience with the opportunity to transition to remote work based on performance and attendance metrics.Our ideal candidate is characterized by a...

  • Customer Relations Representative

    3 months ago

    Cleveland, United States Franklin Myles - State Farm Agent Full time

    Job DescriptionJob DescriptionAbout our Agency:I have been a State Farm Agent representing northeast Ohio for 21 years, My team and I are dedicated to an excellent customer relationship. I have long term team members that love the open and easy going environment. Although we dont offer medical benefits , I offer a competitive wage/salary and an aggressive...

  • Customer Service Representative

    4 months ago

    Cleveland, United States Lamar McKenzie - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Lamar McKenzie-State Farm Agent you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Customer Service Representative

    3 days ago

    Cleveland, Mississippi, United States Patrick Davis - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative at Patrick Davis - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving the growth of our insurance agency.Key ResponsibilitiesEstablish and Maintain...

  • Customer Service Representative

    3 days ago

    Cleveland, Ohio, United States Franklin Myles - State Farm Agent Full time

    About Our AgencyWe are a dynamic and customer-focused insurance agency, dedicated to providing exceptional service to our clients. As a State Farm independent contractor agent, we offer a unique opportunity for career advancement and self-employment.Job DescriptionJob Summary: We are seeking a highly motivated and customer-oriented individual to join our...

  • Insurance and Financial Services Position

    2 months ago

    Cleveland, United States Lamar McKenzie - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Cleveland, TN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lamar McKenzie - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Customer Service Representative

    3 days ago

    Cleveland, Ohio, United States Garrett Estes - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Garrett Estes - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesEstablish and Maintain Customer...

  • Financial Services Representative State Farm Agent Team Member

    3 months ago

    Cleveland, United States Jason Caples - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Financial Services Representative State Farm Agent Team Member with Jason Caples - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    Cleveland, United States Christina Estes - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Account Representative

    2 months ago

    Cleveland, United States Justin Ragor - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesUse a...

  • Customer Service Agent Lead

    1 week ago

    Cleveland, United States PrimeFlight Aviation Services Full time

    INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance...

  • Telemarketer - State Farm Agent Team Member

    3 months ago

    Cleveland, United States Christina Estes - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Work with the agent to establish and meet marketing goals.Maintain a strong work...

  • Office Representative

    1 month ago

    Cleveland, United States Justin Ragor - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Account Manager

    1 month ago

    Cleveland, United States Chad Fields - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...

  • Office Representative

    1 month ago

    Cleveland, United States David Fontenot - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Marketing Representative

    4 months ago

    Cleveland, United States Jason Caples - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Account Associate

    3 months ago

    Cleveland, United States Scott Shuff - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Cleveland, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Scott Shuff - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...