Customer Service Agent

4 months ago

Cleveland, United States PrimeFlight Aviation Services Full time
INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you

Perks of the job:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential
*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?
  • We are committed to being a leading provider of commercial services within the aviation industry
  • Our teams focus on maintaining a positive working environment and treating all team members with respect
  • With more than 200 locations across the world, we offer opportunities for career progression
  • Enjoy a competitive pay scale
ABOUT US
  • We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry
BECOME A CUSTOMER SERVICE AGENT

Our Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT
  • Greet and assist passengers at the airport with check-in, boarding, and general inquiries
  • Provide accurate information on flight schedules, gate assignments, and airport services
  • Handle passenger check-in and baggage processing efficiently and courteously
  • Assist passengers with self-service kiosks and online check-in procedures
  • Effectively resolve customer issues and complaints in a professional and timely manner
  • Make announcements and keep passengers informed about flight changes and boarding times
  • Handle the boarding process, including verifying travel documents and issuing boarding passes
  • Coordinate with ground staff and crew to ensure a smooth passenger experience
  • Process ticket sales, upgrades, and re-bookings as needed
  • Exceed customer service and safety standards set by PrimeFlight
  • Perform any additional duties as assigned by management
QUALIFICATIONS
  • 18 years of age or older
  • Eligible to work in the United States
  • One year of customer service experience
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • Must be able to push, pull
  • Must be able to reach with arms and grasp with hands
  • Must be able to bend, stretch, squat, and kneel
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

  • Customer Service Representative

    1 week ago

    Cleveland, United States Franklin Myles - State Farm Agent Full time

    About our Agency:I have been a State Farm Agent representing northeast Ohio for 21 years, My team and I are dedicated to an excellent customer relationship. I have long term team members that love the open and easy going environment. Although we don’t offer medical benefits , I offer a competitive wage/salary and an aggressive bonus structure that includes...

  • Customer Service Representative

    2 weeks ago

    Cleveland, United States Tim Hunt - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Customer Service Representative

    2 weeks ago

    Cleveland, United States Franklin Myles - State Farm Agent Full time

    About our Agency:I have been a State Farm Agent representing northeast Ohio for 21 years, My team and I are dedicated to an excellent customer relationship. I have long term team members that love the open and easy going environment. Although we don’t offer medical benefits , I offer a competitive wage/salary and an aggressive bonus structure that includes...

  • Customer Service Representative

    1 week ago

    Cleveland, United States Tim Hunt - State Farm Agent Full time

    Benefits: 401(k) 401(k) matching Competitive salary Paid time off Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business...

  • Customer Service Agent

    1 week ago

    Cleveland, Ohio, United States Crescent Services Full time

    Job Title: Customer Service Agent - Front DeskLocation: The Hotel ClevelandJob Type: Full-timeAbout Us:Crescent Hotels & Resorts is a leading hospitality company that values its associates and strives to create a great place to work. Our mission is to provide exceptional experiences for our guests, and we are committed to creating an environment that...

  • CUSTOMER SERVICE- Agent

    2 months ago

    Cleveland, United States Sherwin-Williams Full time

    Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history Customer Service, Agent, Retail

  • Insurance Customer Service Coordinator

    3 weeks ago

    Cleveland, Texas, United States Scott Shuff - State Farm Agent Full time

    We are seeking a highly organized and detail-oriented individual to join our team as an Insurance Customer Service Coordinator - State Farm Agent Team Member at Scott Shuff - State Farm Agent.About UsOur agency is dedicated to providing exceptional service to our clients, and we are committed to creating a positive and productive work environment. We believe...

  • Customer Service Representative

    5 days ago

    Cleveland, Ohio, United States Franklin Myles - State Farm Agent Full time

    Job ResponsibilitiesAs an Agent Team Member, your primary focus will be on establishing customer relationships, using a customer-focused approach to educate customers about insurance options, and developing leads and appointments. You will also be responsible for identifying customer needs and marketing appropriate products and services.

  • Customer Service Agent

    4 days ago

    Cleveland, United States Southwest Airlines Full time $20

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude...

  • Customer Service Agent

    4 days ago

    Cleveland, United States Southwest Airlines Full time $20

    Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude...

  • Insurance Sales Agent

    3 weeks ago

    Cleveland, United States Freeway Insurance Services America LLC Full time

    Sign-On Bonus Opportunity of up to $1,000*Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going training and mentorship Recognition culture Comprehensive Benefits...

  • Marketing Representative

    2 months ago

    Cleveland, United States Justin Ragor - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Cleveland, OH is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Justin Ragor - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Insurance Sales Agent

    2 weeks ago

    Cleveland, United States Freeway Insurance Services America LLC Full time

    Sign-On Bonus Opportunity of up to $1,000*Our Perks:Unlimited/Uncapped commissionLucrative incentive sales plans, bonuses and sales contestsNo Cold Calling- We have a high volume of inbound sales leads and walk in trafficComprehensive paid training and licensing with continuous on-going training and mentorshipRecognition cultureComprehensive Benefits package...

  • CUSTOMER SERVICE- Agent

    2 months ago

    Cleveland, United States The Sherwin-Williams Company Full time

    Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety...

  • Insurance Customer Support Specialist

    5 days ago

    Cleveland, Texas, United States Scott Shuff - State Farm Agent Full time

    OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a representative of Scott Shuff - State Farm Agent, you will play a critical role in providing exceptional client experiences that drive the growth of our successful insurance agency.In this position, you will have the opportunity...

  • Customer Service Agent

    7 months ago

    Cleveland, United States Pegasus Full time

    Pegasus's primary mission is to stand out. We're all about going back to the basics and understand the importance of conversational campaigns! We believe that we differ from other firms based on our energy, vision, and determination to provide long lasting and memorable experiences. We are seeking an ambitious individual who will attend to customer service...

  • Customer Service Agent

    1 week ago

    Cleveland, United States Pegasus LTD Full time

    Pegasus's primary mission is to stand out. We're all about going back to the basics and understand the importance of conversational campaigns! We believe that we differ from other firms based on our energy, vision, and determination to provide long lasting and memorable experiences.We are seeking an ambitious individual who will attend to customer service...

  • Customer Service Agent

    2 weeks ago

    Cleveland, United States Pegasus LTD Full time

    Pegasus's primary mission is to stand out. We're all about going back to the basics and understand the importance of conversational campaigns! We believe that we differ from other firms based on our energy, vision, and determination to provide long lasting and memorable experiences.We are seeking an ambitious individual who will attend to customer service...

  • Service Operations Manager

    2 weeks ago

    Cleveland, Mississippi, United States Patrick Davis - State Farm Agent Full time

    Job OverviewWe are seeking a skilled Service Operations Manager to oversee daily operations and lead our customer service team at Patrick Davis State Farm Agent.

  • Customer Service Representative

    5 days ago

    Cleveland, Ohio, United States Henrie Agency Full time

    We are seeking a skilled and motivated Customer Service Representative to join our team at Henrie Agency. As a representative, you will be responsible for helping American families protect their homes and financial future through mortgage protection life insurance.Our company is part of the fastest-growing insurance organization in the country, ranked among...