Customer Service Representative

4 weeks ago


Cleveland, Ohio, United States PrimeFlight Aviation Services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at PrimeFlight Aviation Services. As a key member of our airport team, you will play a vital role in providing exceptional service to passengers and visitors, ensuring a seamless and enjoyable experience.

Key Responsibilities
  • Welcoming passengers and assisting with inquiries, check-in, and boarding processes
  • Providing accurate information on flight schedules, gate assignments, and airport services
  • Handling passenger check-in and baggage processing efficiently and courteously
  • Assisting passengers with self-service kiosks and online check-in procedures
  • Effectively resolving customer issues and complaints in a professional and timely manner
  • Making announcements and keeping passengers informed about flight changes and boarding times
  • Coordinating with ground staff and crew to ensure a smooth passenger experience
  • Processing ticket sales, upgrades, and re-bookings as needed
Requirements
  • 18 years of age or older
  • Eligible to work in the United States
  • One year of customer service experience
  • Ability to read, write, speak, and understand the English language, to include documents
  • Ability to use electronic devices, including iPads, tablets, computers, and mobile devices
  • Effective communication skills, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearings (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal, as applicable)
  • Ability to work any day/shift, including holidays, within a 24/7 operation
Working Conditions
  • Prolonged standing and walking in an indoor/outdoor environment
  • Ability to lift up to 70 pounds
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
About PrimeFlight Aviation Services

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We are committed to maintaining a positive working environment and treating all team members with respect. With over 200 locations across the world, we offer opportunities for career progression and a competitive pay scale.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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