Ticket Agent

1 month ago

Cleveland, Ohio, United States Live Nation Entertainment Full time

About Us

Live Nation Entertainment is a leading global entertainment company that specializes in live music and event production. Our company is comprised of several market leaders, including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Job Summary

We are seeking a highly motivated and detail-oriented Ticket Agent to join our team at Live Nation Entertainment. As a Ticket Agent, you will be responsible for providing exceptional customer service and ensuring accurate information related to upcoming shows, special events, and concerts.

Key Responsibilities

  • Cash handling and bank procedures
  • Maintain superior customer service both in person and over the phone
  • Answer phone calls with a prompt and courteous attitude
  • Guest relations, including sales of additional products and services
  • Will Call window (troubleshooting ticketing issues)
  • Run ticketing program on the computer for sales
  • Process opening and closing paperwork
  • Knowledge of booked talent and entertainment for the venue
  • Have a positive attitude and maintain a clean, well-groomed appearance

Requirements

  • Applicants must possess work authorization that does not require sponsorship by the employer for a visa
  • Entry-level knowledge of basic computer operations and point of sales systems
  • Skills in guest relations, phone etiquette, cash handling, and attention to detail
  • Ability to effectively communicate verbally with customers and coworkers
  • Ability to type 30 wpm
  • High School diploma or equivalent
  • Attention to detail and a positive attitude
  • Teamwork and ability to work well with others in a high-volume and sometimes stressful environment

Preferred Qualifications

  • Previous ticketing experience (i.e., Ticketmaster)
  • Working knowledge of Windows-based PC programs

Physical Demands/Working Environment

The working environment is fast-paced, and the position requires repetitive use of arms for answering phones and typing. Ability to stand for extended periods of time and willingness to commute to the downtown area (discounted $5 parking available daily).

Equal Employment Opportunity

Live Nation Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment and encourage applicants to bring their whole self to work. We will do our best to help you balance your work and home life and provide opportunities for professional and personal growth.

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