Live Nation Entertainment

1 month ago

Cleveland, Ohio, United States Live Nation Entertainment Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Box Office Ticket Agent to join our team at Live Nation Entertainment. As a key member of our box office team, you will be responsible for providing exceptional customer service to our patrons, handling cash transactions, and ensuring a seamless ticketing experience.

Key Responsibilities:

  • Provide accurate information and exceptional guest services related to upcoming shows, special events, and concerts.
  • Handle cash transactions, bank procedures, and checkout procedures.
  • Maintain superior customer service both in person and over the phone.
  • Answer phone calls with a prompt and courteous attitude.
  • Guest relations, including sales of additional products and services.
  • Will Call window, troubleshooting ticketing issues.
  • Run ticketing program on the computer for sales.
  • Process opening and closing paperwork.
  • Knowledge of booked talent and entertainment for the venue.
  • Have a positive attitude and maintain a clean, well-groomed appearance.

Requirements:

  • Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
  • Entry-level knowledge of basic computer operations and point of sales systems.
  • Skills in guest relations, phone etiquette, cash handling, filing, and multitasking in a fast-paced environment.
  • Ability to effectively communicate verbally with customers and coworkers.
  • Ability to type 30 wpm.
  • High School diploma or equivalent.
  • Attention to detail and a positive attitude.
  • Teamwork and ability to work well with others in a high-volume and sometimes stressful environment.
  • Punctual attendance with a flexible schedule including nights and weekends.

Preferred Qualifications:

  • Previous ticketing experience, such as Ticketmaster.
  • Working knowledge of Windows-based PC programs.

Physical Demands/Working Environment:

  • Working environment is fast-paced.
  • Position requires repetitive use of arms for answering phones and typing.
  • Ability to stand for extended periods of time.
  • Willingness to commute to the downtown area (discounted $5 parking available daily).

Equal Employment Opportunity:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life.

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