Aerospace Client Support Specialist

5 days ago


Denton, Texas, United States Greenpoint Technologies Full time
Job Summary

We are seeking a highly skilled and experienced Client Support Specialist to join our team at Greenpoint Technologies. As a key member of our support team, you will be responsible for ensuring the highest level of customer satisfaction with our delivered products.

Key Responsibilities
  • Field client inquiries and resolve client questions and complaints in a timely and professional manner.
  • Manage warranty claims from clients from initial receipt to delivery of repair/replacement.
  • Work closely with Operations (PM, SCM, Engineering, Production) to assess claim validity and potential deployment of resources to support such claims.
  • Coordinate effectively with other departments to ensure prompt response to clients.
  • Manage spare part orders from clients, including initial quoting, order acknowledgement, initiation of D365 sales orders, and follow up on procurement activity to ensure spare parts are delivered to clients in the agreed timeframe with the correct paperwork.
  • Create and track Service Orders and any associated D365 sales orders.
  • Provide administrative support to Client Support team members as required.
  • Recommend process improvements as necessary.
Requirements
  • Bachelor's degree and a minimum three (3) years' aerospace sales or administrative experience or equivalent combination of education and experience.
  • Effective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel.
  • Ability to work well independently and cross-functionally as part of an established team.
  • Strong problem-solving skills and proven ability to impact and influence.
  • Ability to manage time and work successfully when faced with deadlines and competing demands.
About Greenpoint Technologies

Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:

  • Big jobs and stretch assignments.
  • High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
  • Ability to make a big, visible impact on the end product.

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.



  • Denton, Texas, United States Mayday MFG Full time

    Job SummaryMayday Manufacturing is seeking a skilled Aerospace Finishing Specialist to join our team. As a key member of our production team, you will be responsible for applying coatings and finishes to aerospace parts using various techniques and materials.Key ResponsibilitiesApply coatings and finishes to aerospace parts using various techniques and...

  • Warehouse Associate

    3 weeks ago


    Denton, Texas, United States The Structures Company Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Warehouse Associate - Aerospace Specialist to join our team at The Structures Company. As a key member of our logistics team, you will be responsible for receiving, storing, and distributing materials and supplies to meet the needs of our clients in the aerospace industry.Key...


  • Denton, Texas, United States StandardAero Full time

    About StandardAeroStandardAero stands as a prominent independent provider of maintenance, repair, and overhaul services within the aerospace sector. Our facilities engage in diverse operations that encompass troubleshooting, problem-solving, and collaboration, all centered around our primary commitment: the safety of our personnel and products.What We...


  • Denton, Texas, United States ESAB Group, Inc. Full time

    Position OverviewThe Client Support Specialist is responsible for fostering long-lasting, trusting relationships with our clientele by providing comprehensive customer assistance. This role ensures thorough follow-up and resolution of customer inquiries, aiming to deliver an exceptional experience for both internal and external stakeholders.Duties &...


  • Denton, Texas, United States Safran Full time

    Overview of the Role:EMPOWERED BY COLLABORATION. Are you ready to join a team that fosters innovative ideas and achieves remarkable outcomes? At Safran, we value the strength of teamwork and individual contributions. We recognize that diverse viewpoints, problem-solving abilities, reliability, and trust are essential to propel each other forward and attain...


  • Denton, Texas, United States Mayday MFG Full time

    Masking Technician IWe are seeking a skilled Masking Technician I to join our team at Mayday Manufacturing. As a key member of our production team, you will be responsible for applying masking tapes and techniques to aerospace parts using engineering drawings as a guide.Key Responsibilities:Apply masking tapes and techniques to aerospace parts using...


  • Denton, Texas, United States Aerospace Instrument Support, Inc. Full time

    Company OverviewAerospace Instrument Support, Inc. is a distinguished FAA Part 145 & EASA-certified Repair Station with nearly 25 years of experience, located in the Dallas/Fort Worth area. We cater to a diverse range of aircraft, from single-engine piston planes to corporate jets. Our team comprises seasoned professionals with OEM backgrounds, providing...


  • Denton, Texas, United States StandardAero Full time

    StandardAero stands as a premier independent provider of maintenance, repair, and overhaul services within the aerospace sector. Our facilities engage in diverse work scopes that encompass troubleshooting, problem-solving, and collaborative efforts, all centered around our foremost commitment: the safety of our personnel and products. What We Offer at...


  • Denton, Texas, United States City of Denton TX Full time

    Position Overview:We are seeking a dedicated individual to join our team as a Customer Service Representative. This role is essential in providing exceptional support to our clients.Key Responsibilities:- Assist customers through various channels including phone, email, and in-person interactions.- Handle inquiries, process payments, and resolve...


  • Denton, Texas, United States HomeTeam Pest Defense Full time

    Position Overview:At HomeTeam Pest Defense, we prioritize our customers. We ensure that our team members have the necessary tools, resources, and training to provide an exceptional experience to every client. Our welcoming and supportive work culture recognizes and rewards outstanding performance. If you are dedicated to exceeding customer expectations and...


  • Denton, Texas, United States HomeTeam Pest Defense Full time

    Position Overview:At HomeTeam Pest Defense, we prioritize our customers. We ensure that our team members have the necessary tools, resources, and training to provide an exceptional experience to every client. Our welcoming and supportive workplace recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations, you could...


  • Denton, Texas, United States HomeTeam Pest Defense Full time

    Position Overview:At HomeTeam Pest Defense, we prioritize our customers. We ensure that our team members have the necessary tools, resources, and training to provide an exceptional experience to every client. Our welcoming and supportive workplace recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations, you could...


  • Denton, Texas, United States StandardAero Full time

    Advance Your Career in Aviation with IntegrityJoin a company that values your contributions and provides a clean, safe environment where you can thrive. At StandardAero, we equip you with the necessary tools and trust to address challenges effectively. Our comprehensive training and expert team will ensure your success.Role OverviewAs an Aircraft Engine...


  • Denton, Texas, United States Glass Doctor Full time

    BEGIN YOUR PROFESSIONAL JOURNEY WITH USAre you looking for an opportunity without the need for a formal degree? We believe in potential over credentials. Your character and attitude matter more to us.This role is ideal for individuals who are proactive, enthusiastic, and results-driven, demonstrating a strong work ethic and a readiness to take initiative....


  • Denton, Texas, United States Safran Full time

    Overview of the Role:EMPOWERED BY COLLABORATION. Are you prepared to join a team that fosters innovative ideas and achieves remarkable outcomes? At Safran, we recognize the significance of teamwork and individual contributions. We appreciate that diverse viewpoints, problem-solving abilities, reliability, and trust are essential to propel one another forward...


  • Denton, Texas, United States Glass Doctor Full time

    BEGIN YOUR PROFESSIONAL JOURNEY WITH USDo you lack a formal degree? No problem! We prioritize your character over credentials.This role is ideal for individuals who are proactive, enthusiastic, and results-driven, possessing a strong work ethic and a readiness to take initiative. You are committed to delivering exceptional customer service and adept at...


  • Denton, Texas, United States BrightStar Care of Denton Full time

    Join Our Team as a Compassionate Support SpecialistBrightStar Care of Denton is on the lookout for dedicated support specialists to enhance our team. We are particularly interested in individuals with a background in caring for patients with memory-related conditions and those who can assist with light domestic tasks.What We Offer:Attractive hourly wage...


  • Denton, Texas, United States Greenpoint Technologies Full time

    Job OverviewPosition SummaryThe Client Inspection Manager is dedicated to providing our clients with an exceptional experience during product evaluations, ensuring consistency across various locations. This role involves the effective management of work transfers between manufacturing and installation sites. As the primary manufacturing liaison during client...


  • Denton, Texas, United States Greenpoint Technologies Full time

    Job OverviewPosition SummaryThe Client Inspection Manager is responsible for guaranteeing that our clients experience a premier level of service during product evaluations, ensuring consistency across various locations. This role involves the effective management of work transfers between production and installation sites. Acting as the primary manufacturing...


  • Denton, Texas, United States Quest Diagnostics Incorporated Full time

    Position Overview:The Technical Client Services Specialist plays a crucial role in ensuring exceptional customer support by leveraging extensive knowledge of laboratory operations. This role is designed to assist fellow Client Services Representatives in navigating complex inquiries and providing training to new staff members.Key Responsibilities:Respond to...