Senior Loan Servicing Specialist

2 weeks ago


Carlsbad, United States Pacific Western Bank Full time
Overview
Pacific Western Bank is a prominent financial institution dedicated to providing exceptional banking and treasury management services tailored for small to middle-market businesses. Our commitment to fostering relationships with our clients is at the core of our operations.

Job Summary
The Senior Loan Servicing Specialist is responsible for overseeing the monitoring and management of records and collateral tracking for commercial, consumer, and mortgage loans. This includes the control and organization of all paper and electronic loan files and documentation.

Key Responsibilities
1. Conduct thorough research on loan and insurance matters and manage document retrieval requests.
2. Address inquiries from customers and internal staff through written and verbal communication.
3. Collaborate with internal teams, vendors, and clients to ensure the proper handling of insurance documentation.
4. Supervise the insurance tracking processes executed by third-party vendors.
5. Ensure timely and accurate processing of tax, escrow, and insurance transactions.
6. Inform Relationship Managers of any force-placed insurance issues and work collaboratively to resolve gaps in post-closing insurance requirements.
7. Monitor flood insurance compliance in partnership with the Compliance Group to meet all regulatory standards.
8. Maintain control and organization of loan-related documents through validation, imaging, and filing.
9. Provide excellent customer service and assist in resolving issues within established authority.
10. Support various departmental functions as needed, including processing incoming mail and conducting subpoena research.

Qualifications
The ideal candidate will possess:
- Extensive knowledge of loan servicing, records management, and insurance processes.
- Strong organizational and time management skills.
- Familiarity with state and federal banking compliance regulations.
- Proficiency in computer operations, including word processing and spreadsheet software.
- Intermediate math skills for calculating interest and managing accounts.
- A minimum of 5 years of relevant experience in loan servicing and insurance within the financial services sector.

Pacific Western Bank is an equal opportunity employer committed to fostering a diverse workforce. All qualified applicants will receive consideration for employment without regard to various protected characteristics.

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