Restaurant Shift Supervisor

1 week ago


Sand Springs, Oklahoma, United States Chick-fil-A Sand Springs Full time
Restaurant Shift Supervisor at Chick-fil-A Sand Springs

Are you prepared to guide and motivate a team to deliver outstanding service and foster memorable experiences for our customers? We are seeking a Restaurant Shift Supervisor who will manage daily operations, uphold quality standards, and inspire team members to excel.

Position Overview:
Generate enthusiastic patrons by leading and supporting Team Members to consistently implement all principles of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).
Key Responsibilities:
  • Supervise a specific area of the restaurant during your scheduled shift.
  • Provide leadership assistance to the AM/PM manager on duty, involving them in decisions that affect the business and customer satisfaction.
  • Ensure and mentor Team Members to consistently adhere to all Chick-fil-A protocols and procedures.
  • Manage shift responsibilities including breaks, communication, call-off management, discipline, and recognition.
  • Coach and guide team members on Pathway training and best practices.
  • Empower, motivate, and offer daily feedback to team members.
  • Ensure team awareness of daily objectives and maintain cleanliness and organization of the store.
  • Train team on food presentation and customer service excellence.
  • Address customer concerns positively and manage customer recovery.
  • Uphold Chick-fil-A standards and Team Member Handbook policies.
  • Efficiently manage pre-close functions when closing.
  • Prioritize cleanliness and customer perception in all areas of the establishment.
  • Oversee cash handling responsibilities in the Front of the House, including registers and daily reports.
  • Adhere to food safety protocols and cost-effective practices in the Back of the House.
Required Skills:
  • Exceptional communication abilities
  • Friendly, patient, and approachable personality
  • Strong leadership skills with a proven history of success
  • Dedication to continuous training and development
  • Collaborative team player with a results-driven focus
  • Attention to detail and rapid decision-making capabilities
  • Ability to inspire and enhance performance
  • Consistent high performance and competence
  • Passion for operational excellence and proactive problem-solving
  • Integrity and embodiment of Chick-fil-A values
  • Business insight to meet cost targets and service objectives
  • Accountable for effective management of finances, food, labor, and training systems
Employee Benefits:
  • Healthcare options available
  • Flexible scheduling opportunities
  • Employee discount program
  • Access to free college education after 30 days of employment


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