Restaurant Operations Supervisor

1 week ago


Sand Springs, Oklahoma, United States Chick-fil-A Sand Springs Full time
Become a Leader at Chick-fil-A Sand Springs as a Restaurant Operations Supervisor

Are you prepared to guide and motivate a team to deliver outstanding service and foster memorable experiences for our customers? We are seeking a Restaurant Operations Supervisor who will manage daily activities, uphold quality standards, and inspire team members to excel.

Position Overview:
Drive customer satisfaction by leading and supporting Team Members to consistently implement all principles of Exceptional Service, Operational Excellence, and Building Emotional Connections.
Key Responsibilities:
  • Supervise a specific area of the restaurant while fulfilling your scheduled shift.
  • Provide leadership assistance to the manager on duty, involving them in decisions that affect operations and customer satisfaction.
  • Ensure Team Members adhere to all Chick-fil-A protocols and guidelines.
  • Manage shift-related tasks including breaks, communication, attendance management, discipline, and recognition.
  • Guide and mentor team members in training and best practices.
  • Encourage, motivate, and offer constructive feedback to team members on a daily basis.
  • Keep the team informed of daily objectives and maintain cleanliness and organization throughout the restaurant.
  • Train team members on food presentation and customer engagement.
  • Address customer concerns positively and facilitate effective customer recovery.
  • Uphold Chick-fil-A standards and Team Member Handbook regulations.
  • Efficiently manage pre-closing procedures during closing shifts.
  • Prioritize cleanliness and customer perception in all areas of the establishment.
  • Oversee cash handling responsibilities in the Front of the House, including registers and daily financial reports.
  • Adhere to food safety protocols and cost-effective practices in the Back of the House.
Essential Skills:
  • Strong communication abilities
  • Friendly, patient, and approachable personality
  • Proven leadership skills with a history of success
  • Dedication to continuous training and development
  • Collaborative team player with a focus on results
  • Attention to detail and quick decision-making capabilities
  • Ability to inspire and enhance performance
  • Consistent high performance and competence
  • Passion for operational excellence and proactive problem-solving
  • Integrity and embodiment of Chick-fil-A values
  • Business insight to meet cost objectives and service targets
  • Accountable for effective management of finances, food, labor, and training systems
Benefits:
  • Healthcare options available
  • Flexible scheduling arrangements
  • Employee discounts offered
  • Opportunity for free college education after 30 days of employment


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