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Telecommunications Customer Advisor
3 months ago
Join Our Team as a Customer Support Representative
Are you enthusiastic about assisting clients and have a keen interest in the telecommunications sector? At STN Promotions, Inc., we are looking for a Customer Support Representative to deliver outstanding service to our esteemed customers.
Key Responsibilities:- Deliver exceptional assistance to clients regarding their telecommunications products and services.
- Address customer inquiries and resolve technical challenges through multiple communication channels.
- Inform customers about product functionalities, service options, and troubleshooting techniques.
- Work collaboratively with teams to swiftly address intricate customer concerns.
- Keep abreast of the latest trends in telecommunications to provide innovative support.
- Accurately document customer interactions and contribute to the collective knowledge base.
- Enhance customer satisfaction by creating valuable support materials and resources.
- Act as a customer advocate by providing constructive feedback for service improvements.