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Telecommunications Customer Advisor

3 months ago


Austin, Texas, United States STN Promotions, Inc. Full time

Join Our Team as a Customer Support Representative

Are you enthusiastic about assisting clients and have a keen interest in the telecommunications sector? At STN Promotions, Inc., we are looking for a Customer Support Representative to deliver outstanding service to our esteemed customers.

Key Responsibilities:
  • Deliver exceptional assistance to clients regarding their telecommunications products and services.
  • Address customer inquiries and resolve technical challenges through multiple communication channels.
  • Inform customers about product functionalities, service options, and troubleshooting techniques.
  • Work collaboratively with teams to swiftly address intricate customer concerns.
  • Keep abreast of the latest trends in telecommunications to provide innovative support.
  • Accurately document customer interactions and contribute to the collective knowledge base.
  • Enhance customer satisfaction by creating valuable support materials and resources.
  • Act as a customer advocate by providing constructive feedback for service improvements.