Telecommunications Specialist II

17 hours ago

Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time
Job Summary

The Department of Information Resources is seeking a highly skilled Telecommunications Specialist II to join our team. As a key member of our Capitol Complex Telephone System (CCTS) unit, you will be responsible for performing complex telecommunications work to support the CCTS. This includes hands-on installation and maintenance of telecommunications equipment, as well as performing a variety of specialized and technical duties in the maintenance of the Agency's telecommunications system.

Key Responsibilities
  • Perform routine technical work in the control and/or operational installation of voice and data telecommunications equipment, including the resolution of telecommunications problems on the CCTS.
  • Perform software system move, add and changes in the Cisco HCS environments.
  • Hands on installation and maintenance of CCTS telephones and wiring; Receives, records, and monitors customer reports of trouble related to CCTS voice and data equipment; Analyze and trouble shoot hardware and software problems to resolve phone and/or voicemail performance issues.
  • Installs and repairs digital, analog and VoIP system level equipment; Perform preventive maintenance checks on the Unified Communications VoIP platform; Participate in the ongoing implementation of the VoIP infrastructure.
  • Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations; Ensures adherence to and documentation of routine maintenance schedules; Perform after-hours maintenance and on-call duties.
  • Maintains liaison with vendors and/or internal departments involved in the resolution of reported trouble and completion of service requests; Perform traffic studies using industry standards to maintain sufficient call paths while limiting excessive costs; Maintain inventory of spare parts and serialized billable equipment; Accurately process detailed customer work orders and ensure completion to customer satisfaction.
  • Escalates to management of potential service level problems before they occur; Assist in evaluating and designing new telecommunications systems; May train other technicians; Performs other duties as assigned.
Requirements
  • Two years of college or university accredited courses with major course Electrical Engineering, Telecommunications, Computer Science, or related field.
  • Additional work-related experience may be substituted for college on a year-to-year basis.
  • Five (5) years progressively responsible telecommunications experience as an installation and/or PBX technician in a large environment.
  • Three (3) years wage earning experience in a telecommunications customer service environment.
  • Experience with large environments that include multiple building locations.
  • Experience in working on large equipment installation and PBX projects.
Preferred Qualifications
  • Experience and knowledge of Cisco Unified Communications.
  • Experience in VoIP technology.
Working Conditions

Frequent use of computers, copiers, printers, and telephones. Frequent standing, walking, sitting, listening, and talking. Frequent work under stress, as a team member, and in direct contact with others. Occasional bending, stooping, lifting, and climbing.

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