Telecommunications Specialist II

4 weeks ago


Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time
Job Summary

This role performs complex telecommunications work to support the Capitol Complex Telephone System (CCTS). Work involves hands-on installation and maintenance of telecommunications equipment. The ideal candidate will have demonstrated experience and aptitude for performing the following functions:

Performs routine technical work in the control and/or operational installation of voice and data telecommunications equipment, including the resolution of telecommunications problems on the CCTS.

Performs software system move, add and changes in the Cisco HCS environments.

Hands on installation and maintenance of CCTS telephones and wiring; Receives, records, and monitors customer reports of trouble related to CCTS voice and data equipment; Analyze and trouble shoot hardware and software problems to resolve phone and/or voicemail performance issues.

Installs and repairs digital, analog and VoIP system level equipment; Perform preventive maintenance checks on the Unified Communications VoIP platform; Participate in the ongoing implementation of the VoIP infrastructure.

Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations; Ensures adherence to and documentation of routine maintenance schedules; Perform after-hours maintenance and on-call duties.

Maintains liaison with vendors and/or internal departments involved in the resolution of reported trouble and completion of service requests; Perform traffic studies using industry standards to maintain sufficient call paths while limiting excessive costs; Maintain inventory of spare parts and serialized billable equipment; Accurately process detailed customer work orders and ensure completion to customer satisfaction.

Escalates to management of potential service level problems before they occur; Assist in evaluating and designing new telecommunications systems; May train other technicians; Performs other duties as assigned.

Requirements

Two years of college or university accredited courses with major course Electrical Engineering, Telecommunications, Computer Science, or related field.

Five (5) years progressively responsible telecommunications experience as an installation and/or PBX technician in a large environment.

Three (3) years wage earning experience in a telecommunications customer service environment.

Experience with large environments that include multiple building locations.

Experience in working on large equipment installation and PBX projects.

Preferred Qualifications

Experience and knowledge of Cisco Unified Communications.

Experience in VoIP technology.

Working Conditions

This role requires frequent use of computers, copiers, printers, and telephones. It also requires frequent standing, walking, sitting, listening, and talking. Occasional bending, stooping, lifting, and climbing may be required.

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