Telecommunications Specialist II
4 weeks ago
This role performs complex telecommunications work to support the Capitol Complex Telephone System (CCTS). Work involves hands-on installation and maintenance of telecommunications equipment. The ideal candidate will have demonstrated experience and aptitude for performing the following functions:
Performs routine technical work in the control and/or operational installation of voice and data telecommunications equipment, including the resolution of telecommunications problems on the CCTS.
Performs software system move, add and changes in the Cisco HCS environments.
Hands on installation and maintenance of CCTS telephones and wiring; Receives, records, and monitors customer reports of trouble related to CCTS voice and data equipment; Analyze and trouble shoot hardware and software problems to resolve phone and/or voicemail performance issues.
Installs and repairs digital, analog and VoIP system level equipment; Perform preventive maintenance checks on the Unified Communications VoIP platform; Participate in the ongoing implementation of the VoIP infrastructure.
Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations; Ensures adherence to and documentation of routine maintenance schedules; Perform after-hours maintenance and on-call duties.
Maintains liaison with vendors and/or internal departments involved in the resolution of reported trouble and completion of service requests; Perform traffic studies using industry standards to maintain sufficient call paths while limiting excessive costs; Maintain inventory of spare parts and serialized billable equipment; Accurately process detailed customer work orders and ensure completion to customer satisfaction.
Escalates to management of potential service level problems before they occur; Assist in evaluating and designing new telecommunications systems; May train other technicians; Performs other duties as assigned.
Requirements
Two years of college or university accredited courses with major course Electrical Engineering, Telecommunications, Computer Science, or related field.
Five (5) years progressively responsible telecommunications experience as an installation and/or PBX technician in a large environment.
Three (3) years wage earning experience in a telecommunications customer service environment.
Experience with large environments that include multiple building locations.
Experience in working on large equipment installation and PBX projects.
Preferred Qualifications
Experience and knowledge of Cisco Unified Communications.
Experience in VoIP technology.
Working Conditions
This role requires frequent use of computers, copiers, printers, and telephones. It also requires frequent standing, walking, sitting, listening, and talking. Occasional bending, stooping, lifting, and climbing may be required.
-
Telecommunications Network Specialist
4 weeks ago
Austin, Texas, United States Abacus Full timeJob Title: Telecommunications Network SpecialistDescription:Abacus is seeking a highly skilled Telecommunications Network Specialist to join our team. The ideal candidate will have experience in implementing, migrating, and supporting digital fax systems, including management and monitoring of associated service and support contracts, service level...
-
Telecommunications Sales Specialist
4 weeks ago
Austin, Texas, United States Educo Solutions Full timeWe are seeking a highly motivated and results-driven Telecommunications Sales Specialist to join our team at Educo Solutions. As an AT&T Associate, you will be responsible for working directly with client customers to answer questions, ease concerns, and close sales when necessary.Key responsibilities include:Mastering all client product and service...
-
Telecommunications Systems Specialist
4 weeks ago
Austin, Texas, United States University of Texas at Austin Full timeJob SummaryAs a Telecommunications Systems Specialist at the University of Texas at Austin, you will be responsible for designing, implementing, and maintaining Voice Services Systems, including Voicemail, Auto-Attendants, Queues, and Voice PBX. You will also administer and maintain accurate record keeping in cable management systems for Networking and...
-
Technical Support Specialist II
4 weeks ago
Austin, Texas, United States Vinson & Elkins Full timeJob Title: Technical Support Specialist IIJob Summary: We are seeking a skilled Technical Support Specialist II to join our team at Vinson & Elkins. As a Technical Support Specialist II, you will be responsible for providing technical support to users, troubleshooting hardware and software issues, and assisting with day-to-day and ongoing projects.Key...
-
Field Technician II
4 weeks ago
Austin, Texas, United States Lumen Full timeAbout LumenLumen is a leading provider of telecommunications services, connecting people, data, and applications across the globe. Our mission is to ignite business growth by delivering fast, secure, and reliable connectivity solutions.Our CultureWe're building a culture from the people up, committed to teamwork, trust, and transparency. Our employees are...
-
Program Specialist II
1 month ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary: We are seeking a highly skilled and motivated Program Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will work under minimal supervision from the Continuous Quality Improvement (CQI) Team Manager, within the Immunization Information System (IIS) Unit. The successful candidate will be responsible...
-
Systems Support Specialist II
4 weeks ago
Austin, Texas, United States The Texas Division of Emergency Management Full timeJob Title: Systems Support Specialist IIAt The Texas Division of Emergency Management, we are seeking a highly skilled Systems Support Specialist II to join our team. This role will serve as a Land Mobile Radio (LMR) Administrator and primary technical liaison for LMR and platform providers.Key Responsibilities:Administer and maintain mobile devices within...
-
Grant Specialist II-IV
4 weeks ago
Austin, Texas, United States GENERAL LAND OFFICE Full timeJob SummaryThe GENERAL LAND OFFICE is seeking a highly skilled Grant Specialist II-IV to join our team. As a key member of our CDR-Grant Management program area, you will be responsible for performing grant development, coordination, and administration work.Key ResponsibilitiesMonitor grant and/or contract budgets for timely and compliant expenditures in...
-
Program Specialist II Position
4 weeks ago
Austin, Texas, United States Texas Department of Criminal Justice Full timeJob Summary:The Texas Department of Criminal Justice is seeking a skilled professional to fill the Program Specialist II position in the Victim Services department. This role involves providing support to victims of crime and their families, ensuring they receive the necessary resources and assistance.Key Responsibilities:Assist victims in navigating the...
-
DPS License Specialist II
3 days ago
Austin, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full timeJob DescriptionJob Title:DPS License Specialist II - Regional OperationsJob Summary:We are seeking highly skilled and experienced License Specialists to join our team at the Texas Department of Public Safety. As a License Specialist II, you will be responsible for performing moderately complex licensing and permitting work in a Regional Operations Field...
-
Public Health Policy Specialist II
4 weeks ago
Austin, Texas, United States Dept of State Health Services Full timeJoin the Department of State Health Services team as a Public Health Policy Specialist II and play a key role in shaping the future of public health in Texas.As a Public Health Policy Specialist II, you will serve as a trusted advisor to senior leaders, providing expert analysis and guidance on complex public health policy issues. Your expertise will be...
-
Disaster Assistance Specialist II
1 month ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary: We are seeking a highly skilled Disaster Assistance Specialist II to join our team at the Texas Department of Aging & Disability Services. As a key member of our disaster response team, you will be responsible for determining eligibility for grants under the Other Needs Assistance (ONA) program, part of the Federal Assistance for Individuals...
-
Safety Specialist II
1 month ago
Austin, Texas, United States University of Texas at Austin Full timeJob Summary:The University of Texas at Austin seeks a highly skilled Safety Specialist II to ensure a safe work environment for students and staff through the anticipation, recognition, and evaluation of health and physical hazards associated with University Housing and Dining operations.Key Responsibilities:Perform safety hygiene assessments/inspections...
-
IT Support Specialist II
1 month ago
Austin, Texas, United States TEXAS DEPARTMENT OF MOTOR VEHICLES Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist II (Hybrid) to join our team at the Texas Department of Motor Vehicles. As a key member of our Information Technology Services Division, you will provide technical support for our computing environment, including desktop computers, laptops, tablets, printers, scanners, and other related...
-
Health Informatics Specialist II
4 weeks ago
Austin, Texas, United States Dept of State Health Services Full timeJob Description:Job Title: Health Informatics Specialist IIThis position is responsible for performing complex informatics services, ensuring that information systems, instrument interfaces, and data sharing solutions meet the business needs of the public health laboratory, statewide public health programs, and the agency.The ideal candidate will have...
-
License Compliance Sales Specialist II
4 weeks ago
Austin, Texas, United States ANSYS Full timeRequisition #: 15141At Ansys, we're seeking a highly skilled License Compliance Sales Specialist II to join our team. This role is responsible for identifying and developing opportunities to generate business in a geographical territory through License Compliance (LC) cases.The successful candidate will guide the sales team and channel partners through the...
-
Asset Management Inventory Specialist II
4 weeks ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary: We are seeking an experienced Asset Management Inventory Specialist II to join our team at the Texas Department of Aging & Disability Services. This role will be responsible for performing moderately complex inventory work, maintaining accounting records, and overseeing warehouse operations. Key Responsibilities: Accurately maintain accounting...
-
Contract Specialist II-V
1 month ago
Austin, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full timeJob SummaryWe are seeking a highly skilled Contract Specialist II-V to join our team at the Texas Department of Public Safety. As a key member of our procurement team, you will be responsible for developing and evaluating contracts for a wide range of products and services.Key ResponsibilitiesDevelop solicitations, contracts, and amendments by identifying...
-
Supply Chain Manager II
4 weeks ago
Austin, Texas, United States I-Con Technology Full timeJob Title: Supply Chain Manager II - Hardware SpecialistJob Summary: ICON is seeking an experienced Supply Chain Manager II - Hardware Specialist to join our team. The successful candidate will be responsible for developing and managing our Hardware Supply Chain, working closely with Engineering, Operations, and Finance to develop our product and project...
-
Product Manager II Associate Enablement
1 month ago
Austin, Texas, United States Marriott International Full timeJob SummaryAs a Product Manager II Associate Enablement at Marriott International, you will play a key role in supporting the implementation and development of product roadmaps for designated technology products and services. Your primary objective will be to ensure high-caliber customer satisfaction through the development and execution of technology...