Desktop Support Specialist

1 week ago


Charlotte, North Carolina, United States Motion Recruitment Full time
Job Title: Desktop Support Engineer

Contract: 6 months

Location: Onsite – Mecklenburg County

Overview

We are seeking an experienced Desktop Support Engineer for a 6-month contract to assist with large-scale deployments of Windows 10/11 on Dell computers. This role will involve providing direct support to end users, many of whom may have limited technical expertise, so strong communication and customer service skills are essential. The role also includes light ticketing support in collaboration with city and county IT systems.

Responsibilities

  • Manage the deployment of Windows 10/11 across a wide range of Dell computers.
  • Provide on-site technical support to end users for hardware and software issues.
  • Troubleshoot and resolve technical issues related to desktops, laptops, and related peripherals.
  • Work directly with non-technical users to guide them through setup, troubleshooting, and usage of their systems.
  • Collaborate with the IT team to ensure deployments are on schedule and meet quality standards.
  • Handle light ticketing and escalate more complex issues as needed in collaboration with city and county IT teams.
  • Document and track all support interactions and deployments for reporting purposes.

Requirements

  • Experience with large-scale Windows 10/11 deployments on Dell systems.
  • Strong knowledge of Dell hardware and configuration.
  • Experience providing face-to-face technical support to end users.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with ticketing systems and working with municipal or public sector IT teams.
  • Ability to work onsite in Mecklenburg County.

Nice to Have

  • Experience in public sector or government IT support.
  • Prior work in large-scale desktop deployment projects.


  • Charlotte, North Carolina, United States BCForward Full time

    Job SummaryWe are seeking a highly motivated Desktop Support Specialist to join our team at BCForward. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, ensuring seamless operation and optimal performance.Key ResponsibilitiesProvide technical support and troubleshooting for...


  • Charlotte, North Carolina, United States Motion Recruitment Full time

    Job Title: Desktop Support SpecialistContract: 6 monthsLocation: Onsite – Mecklenburg CountyOverview:We are seeking an experienced Desktop Support Specialist for a 6-month contract to assist with large-scale deployments of Windows 10/11 on Dell computers. This role will involve providing direct support to end users, many of whom may have limited technical...


  • Charlotte, North Carolina, United States BCForward Full time

    Job SummaryWe are seeking a highly motivated Desktop Support Specialist to join our team at BCForward. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop computers and peripherals.Key ResponsibilitiesProvide technical support and troubleshooting for desktop computers, laptops, and...


  • Charlotte, North Carolina, United States HighCloud Solutions Full time

    HighCloud Solutions is seeking highly skilled Deployment and Desktop Support contractors to join our team in Charlotte, NC.Job Summary:We are looking for individuals who can facilitate the refresh of hardware to bring equipment current with county hardware standards and security policies. This includes reimaging existing laptops and desktops, as well as...


  • Charlotte, North Carolina, United States Bayside Solutions Full time

    Position: Desktop Support SpecialistContract Type: W2 ContractCompensation: $62,400 - $72,800 annuallyWork Environment: Onsite RoleRole Overview:Assistance with Wi-Fi connectivity issuesSupport for Zebra RFID technologyVoice communication support (VoCollect)Printer management (HP, SATO)Expertise in Windows 11 desktop environmentsProficient troubleshooting...


  • Charlotte, North Carolina, United States Bayside Solutions Full time

    Technical Support SpecialistEmployment Type: W2 ContractCompensation Range: $62,400 - $72,800 annuallyPosition Overview:This role involves providing essential support for desktop systems and related technologies. The successful candidate will be responsible for:Assisting with wireless network connectivityManaging Zebra RFID devicesProviding support for voice...


  • Charlotte, North Carolina, United States Rose International Full time

    Deployment and Technical Support SpecialistRose International is seeking a highly skilled IT professional to facilitate the refresh of hardware and ensure it meets client standards and security policies.Key Responsibilities:Reimage existing laptops and desktops, as well as deploy new laptops and desktops (and accompanying peripherals) at multiple...


  • Charlotte, North Carolina, United States AA2IT Full time

    AA2IT is seeking a proficient Technical Support Specialist to effectively diagnose and resolve issues related to Dell laptops and desktops. This role involves direct interaction with end-users to ensure seamless operations and provide timely updates to management.Experience in field technology with a focus on client-facing and executive customer...


  • Charlotte, North Carolina, United States TEKsystems Full time

    Job OverviewCompany: TEKsystemsPosition: Technical Support SpecialistContract Duration: 12 Months MinimumRole SummaryTEKsystems is seeking dedicated Technical Support Specialists to assist internal personnel through inbound communication channels. Specialists will receive comprehensive training on proprietary tools, systems, and procedures, and will be...


  • Charlotte, North Carolina, United States VorTek Systems Full time

    Technical Support Specialist Join Our Team We are seeking a dedicated Technical Support Specialist to provide exceptional hardware support to both residential and commercial clients. In this position, you will play a crucial role in delivering high-quality field service assistance for renowned PC manufacturers. The ideal candidate will be proactive,...


  • Charlotte, North Carolina, United States Canonical - Jobs Full time

    Job DescriptionOverviewCanonical is seeking a highly skilled Embedded & Desktop Linux Systems Optimization Specialist to join our team. As a key member of our organization, you will be responsible for optimizing Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon.Key ResponsibilitiesDesign and implement the best Ubuntu...

  • IT Support Specialist

    2 weeks ago


    Charlotte, North Carolina, United States Syntricate Technologies Full time

    Position: Desktop Support EngineerLocation: RemoteContract Type: TemporaryRole Overview:The Desktop Support Engineer is responsible for delivering exceptional technical assistance for both hardware and software systems. This role encompasses a variety of tasks aimed at ensuring smooth operations and high user satisfaction.Key Responsibilities:Provide...

  • IT Support Specialist

    2 weeks ago


    Charlotte, North Carolina, United States Syntricate Technologies Full time

    Job Title: Desktop Support EngineerLocation: Charlotte, NCDuration: ContractJob Overview:As a Desktop Support Engineer, you will play a crucial role in providing exceptional technical assistance to users, ensuring the smooth operation of hardware and software systems. Your responsibilities will include:Technical Assistance: Delivering expert support for both...


  • Charlotte, North Carolina, United States Peraton Full time

    Position OverviewWe are seeking dedicated Customer Technical Specialists to provide exceptional support for our clients' diverse technical requirements. The successful candidate will deliver professional assistance directly to end users, both remotely and on-site. This role is crucial in contributing to significant missions while collaborating with a...


  • Charlotte, North Carolina, United States Peraton Full time

    Position OverviewPeraton is seeking dedicated Customer Technical Specialists to provide exceptional support to our clients facing various technical challenges. The successful candidates will deliver professional assistance directly to end users, both on-site and through remote channels. This role is integral to our mission of enhancing national security and...


  • Charlotte, North Carolina, United States Tekfortune Inc Full time

    Position: L2 Technical Support SpecialistLocation: Charlotte, NC (Onsite)Key Responsibilities:Diagnose and resolve hardware, software, and network issues through various communication channels for end users.Classify service requests based on established criteria and escalate to appropriate internal support teams.Collaborate with level 2 and 3 support staff...


  • Charlotte, North Carolina, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled Service Support Specialist to join our team. As an IT Service Desk Professional, you will be responsible for providing front-line support to internal customers with IT-related software and hardware issues.Key ResponsibilitiesTechnical SupportProvide technical assistance to internal customers with...


  • Charlotte, North Carolina, United States Apex Systems Full time

    **IMPORTANT: APPLICANTS MUST RESIDE WITHIN A 30 MILE RADIUS OF CHARLOTTE, NC**Apex Systems is in search of proficient Tier 1 Support Specialists who possess exceptional technical acumen and customer service capabilities.Work Arrangement: 100% REMOTE** (please refer to the above requirements)Note: Only local candidates will be considered at this time.Contract...


  • Charlotte, North Carolina, United States Octapharma Plasma Full time

    Join Our Team as a Technical Support SpecialistAt Octapharma Plasma, we are dedicated to making a significant impact in the lives of patients who rely on our life-saving therapies. We are looking for a committed individual to join our team and contribute to our mission.Your Role:As a Technical Support Specialist, you will be responsible for delivering...


  • Charlotte, North Carolina, United States CPI Security Full time

    CPI Security, a leader in the security industry, is seeking a Technical Support Specialist to enhance our IT support team. Established in 1991, CPI Security has evolved from a small startup to one of the nation's premier security providers, boasting a workforce of over 750 dedicated employees. Our commitment to excellence has earned us numerous accolades,...