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Desktop Support Specialist

2 months ago

Charlotte, North Carolina, United States BCForward Full time
Job Summary

We are seeking a highly motivated Desktop Support Specialist to join our team at BCForward. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, ensuring seamless operation and optimal performance.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop systems, including hardware and software issues
  • Perform routine maintenance tasks, such as software updates and patching, to ensure system security and stability
  • Collaborate with other IT teams to resolve complex technical issues and implement new technologies
  • Develop and maintain documentation for desktop systems, including user guides and technical specifications
  • Participate in the development and implementation of IT policies and procedures
Requirements
  • 2+ years of experience in desktop support or a related field
  • Strong technical knowledge of desktop systems, including hardware and software components
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About BCForward

BCForward is a leading provider of IT services and solutions, dedicated to helping organizations achieve their strategic goals. Our team of experts is passionate about delivering high-quality services and solutions that meet the evolving needs of our clients. We are committed to fostering a culture of innovation, collaboration, and excellence, and we are seeking talented individuals who share our values and vision.