Global Immigration Program Manager
1 week ago
Job Overview
Fragomen is seeking a highly skilled and experienced Immigration Program Consultant - Global to join our team. As a key member of our global immigration services firm, you will have the opportunity to work with a diverse client base, ranging from Fortune 500 companies to start-ups, and be part of a leading team in the industry.
Key Responsibilities
- Provide support for the management of worldwide immigration programs for companies ranging from startups to the Fortune 500
- Create internal protocols for case teams and other support teams in a format that is easy to use and follow
- Monitor execution of processes, identify areas requiring review, and suggest methods for improvement
- Work with the Firm's back office to ensure data integrity
- Identify opportunities to optimize the use of technology for program data flow and management
- Involve appropriate resources within the Firm to discuss these opportunities with clients
- Support clients' reporting needs and work with the Firm's reporting team and other resources to provide standard, tailored or 'on demand reports' to clients
- Establish internal and external reporting schedules and monitor performance and quality of reports
- Regularly communicate on current matters and conduct systematic case status reviews
- Establish recurring calls for case status and services; include members of the Global Immigration Program Management Team, as necessary
- Analyze process flows and communications, recommend areas for refinement or improvement, and develop new processes, as needed
- Collect and analyze performance metrics data (SLAs and satisfaction surveys) to ensure compliance with client commitments and exceptional service levels, and identify learning and opportunities to optimize performance
- Coordinate projects such as corporate restructuring (divestitures, mergers, and acquisitions), new market launches, and group moves
- Support projects related to client onboardings and implementations
- Identify project scope, requirements, and schedule and create a project plan
- Provide centralized project oversight and updates through selected project management tools
- Work with designated client teams worldwide; and
- Draft presentations for internal or external events
Requirements
- Bachelor's degree
- At least 3 years of experience in a case worker capacity with an immigration law firm, department, or corporate immigration function, program management, and/or client service management
- Excellent communication and interpersonal skills
- Strong team player that is eager to collaborate, learn, and innovate
- Strong experience with Microsoft Office 365 (Teams, Excel, PowerPoint, and Word), and must be very comfortable with innovative technology
- For internal candidates only: Proficiency in the Firm's technology such as Connect, Reporting, data feed and initiation tools is a plus
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