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Refugee and Immigrant Services Coordinator

2 months ago

Atlanta, Georgia, United States Inspiritus Full time

Job Summary

The Community Engagement Specialist will play a key role in coordinating the volunteers and interns of all Refugee and Immigrant Services programs locally. This includes the recruitment, training, supervision, appreciation, and evaluation of individual and group volunteers. The successful candidate will also assist the Community Engagement Coordinator with coordinating community relations and community engagement events related to Refugee and Immigrant Services.

Key Responsibilities

  • Coordinate the volunteer program for individual volunteers and volunteer groups for Refugee and Immigration Services (RIS), including implementing volunteer policies, developing volunteer opportunities and job descriptions, administering a web-based volunteer tracking system, recruitment, orientation, training, and supervision evaluation and recognition of volunteers.
  • Recruit volunteers and interns to meet the needs of the Refugee and Immigrant Services programs, including, but not limited to, cultural mentoring, English language tutoring, career mentoring, employment assistance, social adjustment, after-school tutoring, and children/youth summer camp, etc.
  • Provide ongoing support to RIS interns and ensure compliance with all active MOUs related to for-credit internships through partner universities.
  • Respond to all grievances reported by individual and group volunteers in a timely manner and with professionalism and facilitate resolutions.
  • Facilitate communication between all volunteers and direct service Inspiritus staff.
  • Coordinate a faith and community group partnership program for refugee accompaniment to include program administration, support of partner volunteer teams, and serving as a liaison between partner volunteer teams and Inspiritus refugee clients and staff.
  • Coordinate the intern program for Refugee and Immigrant Services in the region, including maintaining ongoing relationships with college and university career departments; and recruiting, training, and overseeing the intern program on a year-round basis.
  • Solicit and record donations of cash and in-kind items for Refugee and Immigration Services.
  • Keep records of volunteer hours, mileage, and in-kind donations, and submit these reports on a monthly basis to appropriate programs and staff.
  • Solicit and collect feedback from affected individuals and groups (clients, donors, volunteers, interns, and staff) to improve and strengthen community engagement programming.
  • Facilitate communication with the RIS constituency to provide community advocacy and engagement opportunities as directed by RIS Program Managers and the Community Engagement Coordinator.
  • Assist Community Engagement Coordinator with community relations, including presentations to congregations and other organizations promoting Inspiritus and the agency's programs, including volunteer opportunities, special events, and program partnerships.
  • Participates in Inspiritus functions and public relations activities.
  • Participates in training and professional conferences to keep abreast of current trends.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.
  • Complies with the various federal, state, or local laws that apply to and regulate the job responsibilities.
  • Participates in training, fundraising events, and other INSPIRITUS activities and initiatives such as performance and quality improvement (PQI).
  • Strives toward excellence in the areas of innovation, performance, and extraordinary acts.

Non-Essential Responsibilities / Accountabilities

  • Performs other duties as assigned to meet program and department needs.

Supervisory Responsibilities

  • None

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field and at least a year or more experience working in the areas of volunteer coordination, public relations, and/or other resource development duties in the nonprofit sector.
  • Or an equivalent combination of education, experience, competencies, skills and knowledge that ensures the successful completion of the essential job responsibilities
  • Demonstrated, documented experience and performance in planning, organizing and leading projects.
  • Organized with attention to detail and ability to multi-task.
  • Excellent oral and written communication skills in English.
  • Experience working in a culturally diverse environment.
  • Ability to balance the needs of clients, staff and volunteers.
  • Must have the ability to communicate with all persons in a culturally competent manner.
  • Must be sensitive to the service population's cultural and socioeconomic characteristics.
  • Good computer skills (Word Processing, Spreadsheet, database, E-mail) and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Fluent in speaking, reading and writing English.
  • Conviction about the capacity of people to grow and change.
  • Ability to work in partnership with other team members.
  • Must hold a valid Driver's license and a good driving record.

Desired Qualifications

  • Master's degree in Marketing, Non-Profit Management, Social Work or related field.
  • Experience supervising volunteers and interns.
  • Experience working with refugees and immigrants.
  • Familiarity with non-profit and community organizations, community resources, church and interfaith groups.
  • Experience with human services programs.
  • Reads, writes, and speaks a relevant foreign language.

Physical Demands

Regularly required to talk and hear in person and on the telephone. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls: and reach with hands and arms to operate computer and other office equipment. Required to operate a personal vehicle. Employee frequently lifts and or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Working Conditions

The employee travels by automobile and/or other transportation to off-site assignments and is exposed to changing weather conditions. Member of mobile workforce. At least 20% of time spent traveling by automobile and/or other transportation.