Patient Service Coordinator

1 month ago


Knoxville, Tennessee, United States Select Physical Therapy Full time
Overview

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at Select Physical Therapy in Knoxville, TN. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Responsibilities
  • Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
  • Schedule patient appointments in person or over the phone, utilizing multiple computer programs to manage patient schedules and communicate with insurance companies.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out, ensuring they are well-informed and prepared for their next visit.
  • Respond to requests for information from patients, providers, and coworkers, demonstrating excellent communication and interpersonal skills.
Requirements
  • High School Diploma or GED required.
  • Insurance Verification Experience.
  • 1 year of Front Desk Experience.
Preferred Qualifications
  • 1 Year of Scheduling Experience.
  • 1 Year of Medical Office Experience.
Physical Requirements
  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.
Equal Opportunity Employer

Select Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.



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