Insurance Customer Service Representative
2 weeks ago
InsureOne Insurance Services America LLC is a leading insurance agency with a strong presence in the US. Our team of experienced professionals is dedicated to providing exceptional service to our clients.
We take pride in crafting a personalized experience for each client, ensuring their unique needs are met with quality service, rates, and coverage options.
Our agents specialize in building long-term relationships with customers, providing a white-glove experience that sets us apart from the competition.We are committed to delivering a tailored experience to all clients, and our agents are equipped to handle a wide range of insurance needs.
What We Offer:
Competitive hourly pay + performance-based bonus opportunitiesContinuous on-going training and mentorshipGrowth-oriented culture with internal promotion opportunitiesComprehensive Benefits package including medical, dental, vision, and life insuranceComprehensive 401K plan with competitive employer match Paid time off including holidays, vacation, and personal time Annual incentive trip for top performers Fitness perks: A corporate discount at 24-Hour Fitness makes staying active more accessible
Employee Assistance Program:
Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost
Extra Perks:
Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans. We even offer pet insurance.
The pay range for a Client Service Representative is $18 - $24 hourly (based on experience) + performance-based bonuses
Job Responsibilities:
The Client Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance by answering questions, interpreting policies, explaining coverage, and resolving concerns.
The Client Service Representative will act as a liaison between the customer and insurance companies to answer questions, promote opportunities, and resolve concerns.
While the primary focus of the Client Service Representative is delivering a white-glove customer experience, you will also have the ability to upsell and cross-sell existing clients.
Our Ideal Candidate:
We are seeking a motivated individual to join our high-performing customer service team, offering unparalleled opportunities for professional growth.
Requirements:
High school or equivalentEffective and precise telephone etiquette1+ years of customer service experienceExcellent attention to detail and organizational skillsAbility to work well independently and on a teamPrecise verbal and written communication skillsAbility to work in a fast-paced environmentAbility to deliver a tailored, white-glove experience to all clientsPreferred Attributes:
Bachelor's Degree or 1+ year(s) of relevant sales experienceProperty & Casualty licenseFluency in Spanish is welcome but not necessary
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