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Customer Service Representative

1 month ago

Dallas, Texas, United States State Farm Insurance Full time
Job Summary:

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary goal will be to ensure that our customers receive accurate and timely information regarding their insurance policies and services.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes.
  • Provide accurate and timely information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations.
  • Handle billing and payment inquiries.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction.
  • Maintain accurate customer records and update information as needed.
  • Follow company policies and procedures to ensure compliance with insurance regulations.
  • Stay updated on industry trends and changes in insurance policies.
  • Continuously improve knowledge and skills through training and development opportunities.

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of insurance products and services a plus.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.