Bilingual Insurance Customer Service Specialist

3 weeks ago


Dallas, Texas, United States Marek Schwedt - Allstate Insurance Full time
Job Description
At Marek Schwedt - Allstate Insurance, we are seeking a highly skilled Customer Relations Representative to join our team. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Bilingual Spanish highly preferred


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