Insurance Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service to our customers via phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Upsell and cross-sell our products and services to customers
- Meet or exceed customer satisfaction and retention targets
- Work collaboratively with internal teams to resolve customer issues and improve customer experience
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience in a call center or insurance environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity targets
- Property and Casualty (P&C) license required
What We Offer:
- Competitive salary and bonus structure
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Professional development and training opportunities
About MCI Careers:
MCI Careers is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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