Insurance Customer Service Representative

4 weeks ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Insurance Customer Service Agent

We are seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Provide excellent customer service to our customers via phone, email, and chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Upsell and cross-sell our products and services to customers
  • Meet or exceed customer satisfaction and retention targets
  • Work collaboratively with internal teams to resolve customer issues and improve customer experience

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center or insurance environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Property and Casualty (P&C) license required

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and holidays
  • Professional development and training opportunities

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing and customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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