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Distribution Center Customer Service Associate

2 months ago

Salt Lake, Utah, United States Genuine Parts Company Full time
Job Description

Genuine Parts Company is seeking a highly skilled and detail-oriented Distribution Center Customer Service Associate to join our team. As a key member of our distribution center team, you will be responsible for providing exceptional customer service to our customers, resolving issues, and ensuring timely and accurate order fulfillment.

Responsibilities
  • Process and resolve customer inquiries and issues in a timely and professional manner.
  • Review and correct coding for bills from HQ, ensuring accuracy and compliance with company policies.
  • Process corrections for EDI or keys receipt of parts for incoming freight, ensuring timely and accurate delivery.
  • Run reports and review old open positions, deleting old lines as necessary to ensure parts can be reordered for DC stock.
  • Write checks at the DC and maintain a manual check log, ensuring accurate and timely payment processing.
  • Perform end-of-day accounting for stores and transfer funds from the local bank account to HQ's bank account, handling bad checks from customers and investigating credit card disputes.
  • Research results from jobber short paying the DC, identifying and passing on to the RGN clerk for further research.
  • Distribute month-end AR statements to stores, providing timely and accurate financial information.
  • Maintain miscellaneous accounts for transactions where funds are received from outside and then paid for various activities.
  • Generate reports on past-due store ARs (equal to or over $1000) and distribute to HQ, ensuring timely and accurate financial reporting.
  • Reconcile the bank account that all deposits go into from the local depository account to HQ's bank account, ensuring accuracy and compliance with company policies.
  • Process local non-NAPA supplier items that will be keyed as a SPOM order, ensuring timely and accurate order fulfillment.
  • Key class credit (parts coming back to the DC) manually for stores as needed, ensuring accurate and timely processing.
  • Check nightly billing reports to ensure store orders have been placed, and call the store to verify if the order did not go through.
  • Take incoming sales orders or general customer service inquiry phone calls from independent and local NAPA stores, providing exceptional customer service and resolving issues.
  • Ensure orders are completed that are keyed and purchased as factory special orders from suppliers, ensuring timely and accurate order fulfillment.
  • Verify that parts reported as damaged or defective are within the acceptable time period, allowing for timely and accurate returns or repairs.
  • Ensure transfers between local and jobber or independent jobbers are processed correctly, when no account exists between the stores.
  • Generate weekly reports on stockroom received but didn't scan ship product and customer potentially received product but did not get billed, ensuring timely and accurate financial reporting.
  • Set up new rebate accounts, make account revisions, and issue rebate credit to local and independent stores, correcting rebate errors daily.
  • Process updated storefront with bulletins, new stores, etc., ensuring timely and accurate information dissemination.
  • Retrieve and distribute mail, ensuring timely and accurate delivery.
  • Perform filing as needed, ensuring accurate and timely record-keeping.
  • Resolve orders not transmitted to RADS, ensuring timely and accurate order fulfillment.
  • Process bid proposals, ensuring timely and accurate processing.
  • Process paperwork to fulfill IBS contract requirements, ensuring compliance with company policies.
  • Ensure all paperwork and processes followed for items sold outside of the US, ensuring compliance with company policies.
  • Enter data for stock orders for Non-TAMS stores, ensuring timely and accurate order fulfillment.
  • Charge stores as needed for class pick-up and handling, ensuring accurate and timely billing.
  • Make claims to carriers for damaged freight, ensuring timely and accurate processing.
  • Issue credit to stores for miscellaneous reasons as needed, ensuring timely and accurate financial processing.
  • Ensure nightly billing process is set up and runs, ensuring timely and accurate financial reporting.
  • Create manual hard copies of returns for items that do not have a specific AR number, submitting to the correct supplier for credit issuance.
Qualifications
  • High School Diploma or equivalent work experience required.
  • 2+ years of general office/clerical experience.
  • 1 year of bookkeeping experience.
  • JD Edwards/PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus.
  • Must be able to work in a team environment.
  • Must be detail-minded.
  • Must be able to problem-solve.
  • Must be able to make decisions.
  • Must have excellent phone skills.
  • Must have great communication skills.
  • Must have complaint handling skills.
  • Able to speak clearly and listen attentively.
  • Must be self-motivated.
  • Must have clear handwriting skills.
  • Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
  • Must demonstrate professional business etiquette.
  • Must know Internet Explorer/web navigation.
  • Must know PC's/Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
  • Must know Outlook. Must know Microsoft Excel (basic formulas and workbook set up).
  • Must know Microsoft Word (including object insertion).
  • Document management systems experience is a plus.
  • Must know office equipment (copying, scanning).
  • Regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
  • Occasionally required to stand, walk, and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Genuine Parts Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.