Technical Support Specialist

3 days ago


Tucson, Arizona, United States DakotaPro Full time
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at DakotaPro, Tucson's premier Internet Services Provider. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their internet services are running smoothly and efficiently.

Key Responsibilities:

  • Professionally answer incoming technical support calls and troubleshoot technical situations using a vast array of tools.
  • Utilize investigative and deductive skills to gather information about issues, analyze and then execute on that information.
  • Answer and resolve inbound email support requests in a timely manner.
  • Maintain technical information held within our customer database to ensure that information pertaining to customers is up to date.
  • Configure equipment to be used at customer locations to deliver state-of-the-art Internet solutions.
  • Communicate with vendors to help resolve circuit and hardware issues.
  • Document customer correspondences in a clear and easy-to-read format.
  • Provide assistance on special projects and various other administrative duties as needed.

Requirements:

  • Experience in a technical support/help desk environment supporting internet connectivity, networking, VoIP, and WiFi.
  • CompTIA Net+ Certification or equivalent.
  • Working knowledge with the following platforms: Ubiquiti, Cisco, MikroTik, Fortinet.
  • Working knowledge of RF theory and best practice.
  • Proven professional communication skills (both spoken and written) and ability to communicate in difficult circumstances.
  • Typing aptitude required.
  • Working knowledge of MSOffice product suite: Word, Excel, Outlook, etc.
  • The ability to work in a dynamic, collaborative environment.
  • A high school diploma (or equivalent) Higher education preferred.

What We Offer:

  • A fun and dynamic work environment.
  • Full benefits, including health, dental, paid vacation and holidays, paid sick days, 401K, Employee Training, complimentary Internet services, and more.
  • The opportunity to work with a team that values integrity, business ethics, and community involvement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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