Epic Ambulatory Systems Analyst

2 weeks ago

San Antonio, Texas, United States Randstad Full time

Job Overview:
Our client is seeking to fill a permanent role for an Epic - Ambulatory Analyst. This position requires a professional with a strong background in Epic Ambulatory implementations within large healthcare organizations.

Essential Skills:

  • Proven experience with 1-2 prior implementations of Epic Ambulatory in a multi-facility healthcare environment.
  • Hands-on experience with Ambulatory Build.
  • Certification in Epic Ambulatory.

Candidate Profile:

  • We are looking for candidates who possess a broader perspective beyond just configuring and testing applications.
  • A solid understanding of clinical workflows and the needs of customer stakeholders is essential.
  • Ideal candidates will demonstrate initiative, commitment to clients, a positive attitude, and the ability to thrive in a collaborative environment, viewing this role as an opportunity to significantly impact clinicians and patients.

Location: San Antonio, Texas
Job Type: Permanent
Salary: $90,000 per year
Work Hours: 8 AM to 4 PM
Education: No Degree Required

Key Responsibilities:

  • Provide technical expertise, project management, and guidance in the implementation and operation of computer systems for financial, clinical, and administrative functions.
  • Organize and schedule complex computer system tasks, ensuring compliance with departmental policies.
  • Maintain effective working relationships with colleagues and staff.
  • Perform additional duties as assigned or defined in performance evaluations.

Additional Functions:

  • Act as the primary support contact for end-users of the application.
  • Identify and resolve issues that arise within the application area and those affecting other teams.
  • Guide workflow design, build and test the system, and analyze technical issues related to Epic software.
  • Implement requested changes to the system as necessary.
  • Serve as a liaison between end-users and Epic implementation staff.
  • Maintain regular communication with Epic representatives and participate in project team meetings.
  • Collaborate with Epic representatives and end-users to ensure the system meets business needs regarding project deliverables.
  • Develop an understanding of operational needs through site visits and validation sessions.
  • Participate in training and assist end-users as required.
  • Troubleshoot problems and inquiries as they arise.
  • Review project status and issues with leadership on an ongoing basis.
  • Conduct weekly communications with team members regarding deliverables, issues, end-user concerns, and milestones.
  • Demonstrate competence in customer assistance responsibilities, adapting methods to meet the unique needs of customers.
  • Support the organization's mission, vision, and values.
  • Exhibit established customer service behaviors and standards, treating all customers with respect and professionalism.

Qualifications:

  • Experience Level: Experienced
  • Minimum 4 years of relevant experience
  • Education: No Degree Required

Required Skills:

  • Epic (4 years of experience required)
  • Ambulatory Certification
  • Epic Build experience (3 years of experience required)
  • Epic Implementation experience
  • Business Analysis

Equal Opportunity Employer: We welcome applicants from all backgrounds and are committed to creating an inclusive environment for all employees.

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