Epic Ambulatory Systems Analyst
2 weeks ago
Job Overview:
Our client is seeking to fill a permanent role for an Epic - Ambulatory Analyst.
Essential Skills:
- Proven experience with 1-2 prior implementations of Epic Ambulatory in a large, multi-facility healthcare environment.
- Hands-on experience with Ambulatory Build.
- Certification in Epic Ambulatory.
- Preferred candidates should possess a perspective that transcends mere application configuration and testing.
- Understanding of clinical workflows and the requirements of customer stakeholders is essential.
- We seek individuals who exhibit initiative, commitment to clients, positive attitudes, thrive in collaborative settings, and view this project as an opportunity to significantly impact clinicians and patients.
Job Type: Permanent
Salary: Competitive
Work Hours: Standard business hours
Education: No formal degree required
Key Responsibilities:
- Provide technical expertise, project management, and guidance in the implementation and operation of computer systems used for financial, clinical, and administrative functions.
- Organize and schedule complex computer system tasks, ensuring compliance with departmental policies.
- Maintain effective working relationships with colleagues and staff.
- Perform additional duties as assigned.
- Serve as the primary support contact for end-users of the application.
- Identify and resolve issues within the application area and those affecting other teams.
- Guide workflow design, system builds, testing, and analyze technical issues related to Epic software.
- Implement necessary changes to the system as requested.
- Act as a liaison between end-users and Epic implementation teams.
- Communicate regularly with Epic representatives and participate in project team meetings.
- Collaborate with Epic representatives and end-users to ensure the system aligns with business needs and project timelines.
- Gain insights into operational needs by attending site visits and validation sessions.
- Engage in training and support end-users as required.
- Troubleshoot problems and inquiries as they arise.
- Review project statuses and issues regularly with leadership.
- Conduct weekly meetings with team members to discuss deliverables, issues, user concerns, and milestones.
- Adapt customer assistance methods to meet the diverse needs of clients.
- Support the organization's mission, vision, and values.
- Exhibit established customer service behaviors and standards.
- Treat all clients with respect and professionalism.
- Experience Level: Experienced
- Minimum of 4 years of relevant experience.
- Education: No formal degree required.
- Epic (4 years of experience required).
- Ambulatory certification.
- Epic Build experience (3 years of experience required).
- Experience in Epic Implementation.
- Business Analysis skills.
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