Epic Ambulatory Systems Analyst

2 weeks ago


San Antonio, Texas, United States Randstad Full time

Job Overview:
Our client is seeking to fill a permanent role for an Epic - Ambulatory Analyst.

Essential Skills:

  • Proven experience with 1-2 prior implementations of Epic Ambulatory in a large, multi-facility healthcare environment.
  • Hands-on experience with Ambulatory Build.
  • Certification in Epic Ambulatory.
Candidate Profile:
  • Preferred candidates should possess a perspective that transcends mere application configuration and testing.
  • Understanding of clinical workflows and the requirements of customer stakeholders is essential.
  • We seek individuals who exhibit initiative, commitment to clients, positive attitudes, thrive in collaborative settings, and view this project as an opportunity to significantly impact clinicians and patients.
Location: Remote
Job Type: Permanent
Salary: Competitive
Work Hours: Standard business hours
Education: No formal degree required

Key Responsibilities:
  • Provide technical expertise, project management, and guidance in the implementation and operation of computer systems used for financial, clinical, and administrative functions.
  • Organize and schedule complex computer system tasks, ensuring compliance with departmental policies.
  • Maintain effective working relationships with colleagues and staff.
  • Perform additional duties as assigned.
Additional Functions:
  • Serve as the primary support contact for end-users of the application.
  • Identify and resolve issues within the application area and those affecting other teams.
  • Guide workflow design, system builds, testing, and analyze technical issues related to Epic software.
  • Implement necessary changes to the system as requested.
  • Act as a liaison between end-users and Epic implementation teams.
  • Communicate regularly with Epic representatives and participate in project team meetings.
  • Collaborate with Epic representatives and end-users to ensure the system aligns with business needs and project timelines.
  • Gain insights into operational needs by attending site visits and validation sessions.
  • Engage in training and support end-users as required.
  • Troubleshoot problems and inquiries as they arise.
  • Review project statuses and issues regularly with leadership.
  • Conduct weekly meetings with team members to discuss deliverables, issues, user concerns, and milestones.
  • Adapt customer assistance methods to meet the diverse needs of clients.
  • Support the organization's mission, vision, and values.
  • Exhibit established customer service behaviors and standards.
  • Treat all clients with respect and professionalism.
Qualifications:
  • Experience Level: Experienced
  • Minimum of 4 years of relevant experience.
  • Education: No formal degree required.
Skills:
  • Epic (4 years of experience required).
  • Ambulatory certification.
  • Epic Build experience (3 years of experience required).
  • Experience in Epic Implementation.
  • Business Analysis skills.


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