Customer Service Representative

20 hours ago

Fort Worth, Texas, United States Southwire Company, LLC Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Southwire Company, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Assist and provide answers to sales department inquiries regarding customer orders, inventory availability, shipping schedules, and other customer service questions.
  • Coordinate shipping schedules and investigate tracking of shipments for customers, monitoring carrier freight claims for lost and damaged material and maintaining applicable record keeping.
  • Assist with distribution load building and cutting functions as assigned, monitoring area EDD, PDD, and RDD customer order shipping requirements to meet/exceed established company service level objectives.
  • Monitor area inventory needs as it relates to restocking requirements for customer orders, identifying obsolete inventory and seeking outlets for reduction.
  • Act as Quality Notification expert to monitor and resolve customer returns for area department and maintain applicable record keeping.
  • Act as liaison between sales and service center to verify and provide applicable records for customer returns.
  • Be aware of ISO procedures and Wire & Cable Quality System Procedures and Work Instructions to help guide/direct quality services.
  • Become computer knowledgeable in SAP, TMS, and needed company systems.
  • Assist in the procurement of goods and services to support CSC operations.
  • Act as liaison between CSC and corporate purchasing group personnel.

Requirements:

  • Bachelor's or Associate's degree or equivalent is desired.
  • Previous related experience preferred.
  • Excellent P.C. skills including Excel, Word, and PowerPoint required.
  • Knowledge of SAP and TMS is preferred.
  • Prior customer service work experience is a plus.
  • Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities, and possess a strong attention to detail.

Benefits:

  • 401k with Matching & Pension Plan (Eligible for Pension after 1,000 Hours Worked)
  • Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
  • Paid Time Off & Paid Holidays
  • Long & Short-Term Disability
  • Supplemental Insurance Plans
  • Employee Assistance Program
  • Employee Referral Program
  • Tuition Reimbursement Programs
  • Advancement & Professional Growth opportunities
  • Parental Leave
  • & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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