Sales Support Specialist

2 weeks ago


Portland, Oregon, United States Oregon Spice Full time
Position Overview

Oregon Spice Company, a leader in the herbs and spices industry since 1980, is dedicated to delivering exceptional quality products to food manufacturers and distributors. We pride ourselves on fostering a positive and healthy workplace culture, where our team members thrive, often staying with us for many years. We are currently seeking a Customer Sales Support Representative to join our dynamic team.

Key Responsibilities

In collaboration with the Customer Service Lead, you will play a vital role in the daily operations of our Customer Service Team, ensuring that all client inquiries and orders are handled efficiently and professionally.

  • Receive and process orders through various channels including fax, phone, and email.
  • Enter orders into our system and confirm details as necessary.
  • Generate work orders with accurate instructions and print labels promptly.
  • Verify pricing and double-check completed orders, obtaining freight quotes when required.
  • Prepare original orders, work orders, and invoices for collection or shipping.
  • Handle will-call orders upon customer arrival.
  • Manage payment processing including Credit Card, COD, and Prepayment options.
  • Coordinate freight paperwork and collaborate with the Freight Coordinator for special instructions.
  • Monitor back-ordered products and ensure timely processing and shipping upon arrival.
  • Direct customer service inquiries to the appropriate Sales Representative or Manager.
  • Work with office staff to address returns and complaints.
  • Follow up on freight from the previous day to ensure timely delivery.
Qualifications

The ideal candidate will possess:

  • A High School Diploma or equivalent; some college coursework is preferred.
  • Proficient computer skills, particularly in the MS Office Suite.
  • Strong data entry capabilities.
  • Excellent communication skills.
  • Ability to multitask effectively.
  • Previous customer service experience.
  • A proven track record of problem-solving.
  • A strong sense of teamwork and collaboration.
  • Adaptability to changing circumstances.
  • Experience with ERP systems is a plus.
  • Demonstrated reliability in previous employment.
Benefits

We offer a comprehensive benefits package, including:

  • Medical and Vision insurance with employer contributions.
  • Fully sponsored Dental insurance.
  • Life and AD&D insurance at no cost to employees.
  • Short Term Disability coverage.
  • A retirement plan with employer contributions.
  • Paid holidays, sick leave, and vacation time.

Compensation: $18-$20/hr based on experience.



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