Lead Field Service Engineer

2 weeks ago


Honolulu, Hawaii, United States oilandgas Full time
Position Overview:

As a Senior Field Service Engineer at ABB, you will play a crucial role in tackling global challenges through innovative solutions.

Core Values:

Our commitment to care, courage, curiosity, and collaboration, alongside a strong emphasis on diversity, inclusion, and equal opportunities, drives us to empower individuals to create sustainable solutions.


Your Responsibilities:

In this role, you will execute service tasks of medium to high complexity in accordance with established work instructions and ABB standards. Your daily focus will be on delivering exceptional customer service to meet client expectations.

You will leverage your expertise to collaborate with clients, identifying opportunities within the installed systems to enhance performance and operational efficiency.


Key Accountabilities:
  • Enhancing customer satisfaction by effectively planning and executing service tasks based on client orders and expectations.
  • Ensuring customer loyalty through superior service experiences and clear communication regarding service timelines and expectations.
  • Identifying new service business opportunities for ABB through close collaboration with clients and internal teams.
  • Providing guidance to technicians and engineers while overseeing complex site operations.

Qualifications:

To be successful in this role, you should possess a Bachelor's Degree in Electrical Engineering or a High School Diploma/GED with at least 10 years of relevant engineering or technical experience.

A minimum of 5 years of field engineering experience is preferred. You should demonstrate strong interpersonal and customer service skills, along with the ability to work independently with a solid understanding of business operations.

Willingness to travel approximately 75% of the time is essential, as is the ability to maintain a valid passport and driver's license. Candidates must have the necessary work authorization to be employed by ABB in the US.


About ABB:

ABB's Service Division collaborates with clients to enhance the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service offerings include product care, modernization, and advisory services aimed at improving performance, extending equipment lifespan, and achieving new levels of operational efficiency.

We are dedicated to helping clients maximize the value of their resources while ensuring sustainable practices throughout the lifecycle of their products.

We value diversity and welcome individuals from various backgrounds to contribute to our mission.


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