Execution Management System Specialist

2 weeks ago

Norwalk, Connecticut, United States FactSet Research Systems Full time

Position Overview:
The Trading Product Specialist operates as a technical account manager for FactSet's Execution Management System (EMS), Portware. This role is pivotal in ensuring client satisfaction and retention through collaborative relationships and advocacy for client objectives.

Work Environment:

Hybrid setup, with responsibilities shared between New York, NY and Norwalk, CT.


Key Responsibilities:
  • Engage in the pre-sales phase to evaluate client requirements prior to implementation.
  • Develop tailored strategies and objectives for each client account.
  • Participate in the requirements gathering process at the beginning of implementation projects and during daily operations to ensure resource allocation aligns with client needs.
  • Advocate for clients' current and future needs through effective partnerships.
  • Serve as an internal client champion to enhance visibility of client requirements.
  • Align activities with clients' business priorities.
  • Identify business opportunities that align with Portware's objectives.
  • Collaborate with Product Management, Support, Development, Sales, and Pre-Sales Engineering to facilitate efficient and cost-effective client implementations.
  • Partner with Support to resolve any client issues.
  • Inspire higher standards and results in others through exemplary performance.

Required Qualifications:
  • At least 5 years of experience in front office roles within financial markets, with a solid understanding of market structures across various asset classes.
  • Proven project management skills, capable of delivering multiple concurrent projects effectively.
  • Experience as a technical business analyst, adept at translating business needs into functional specifications.
  • Proficient in SQL, with the ability to construct complex queries.
  • Experience collaborating directly with software engineers and Technical Architects on business requirements.
  • Familiarity with securities trading, particularly in FX or Fixed Income, with knowledge of other asset classes being advantageous.
  • Understanding of the FIX protocol and its practical applications.
  • Comprehensive knowledge of financial markets and associated technologies.
  • A commitment to continuous learning and improvement.
  • Bachelor's degree in Economics, Business, Computer Science, or a related field.
  • Strong analytical and systematic thinking abilities.
  • Understanding of EMS systems and their components, with OMS experience considered a plus.
  • Ability to comprehend domain changes and their relevance to client systems.
  • Capability to operate at various levels, from operational tasks to strategic initiatives.

Preferred Skills:
  • Prior experience with light coding (Java) is advantageous.

Benefits:
Flexible work arrangements, including remote, in-person, or hybrid options.

Join a well-established firm with over 40 years of success, comprised of innovative professionals who value collaboration and new ideas. Opportunities for mentorship and career growth, with dedicated time for professional development activities such as conferences and online learning.
A vibrant social community focused on volunteerism, team-building events, and business resource groups that support diversity and inclusion initiatives.

The salary range for this position is competitive and commensurate with experience.


About FactSet:
FactSet Research Systems Inc. is a leading global provider of integrated financial information and analytical applications for investment and corporate communities. With a commitment to exceptional client service, FactSet operates from multiple offices worldwide, striving to create value for clients through innovative solutions and dedicated support.

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