Technical Support Specialist

21 hours ago

Kansas City, Missouri, United States Clarivate Full time

{"About the Role": "We are seeking a highly skilled Technical Support Analyst to join our growing Support Team at Clarivate. As a Technical Support Analyst, you will be the first point of contact for Sierra ILS customers, providing world-class technical support for Innovative hosted and remote, customer-based systems.

Your key responsibilities will include:

* Providing technical support for Sierra ILS customers, resolving issues and answering questions in a timely and professional manner
* Developing and maintaining a deep understanding of Sierra's core functional modules, staying up-to-date with new features and technologies
* Collaborating with other Technical Support Analysts and Product Specialists to deliver technical and application support
* Documenting procedures and troubleshooting steps to ensure knowledge sharing and consistency

If you have a passion for delivering exceptional customer service and a strong commitment to technical excellence, we encourage you to apply for this exciting opportunity.

**Requirements:**

* MLIS/MLS or other relevant degree is required, OR Equivalent work experience
* 2 years of experience providing customer support in a technical environment
* 2 years of experience in libraries or other relevant similar experience
* Ability to work both independently and as part of a team, with excellent communication and problem-solving skills

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A competitive salary and benefits package

**How to Apply:**

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.

**Note:** This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

**About Clarivate:**

Clarivate is a leading provider of information and analytics to academic, corporate, and government markets. Our mission is to help our customers make informed decisions and drive innovation through our suite of products and services.

**Contact Us:**

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.

Thank you for your interest in Clarivate.

Sincerely,
[Your Name]"}

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