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Technical Support Specialist

2 months ago

Kansas City, Missouri, United States Callruby Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Callruby. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting complex technical issues, and maintaining the overall health of our IT infrastructure.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, and in-person
  • Troubleshoot complex technical issues and resolve problems in a timely manner
  • Manage day-to-day operations of the help desk ticketing system
  • Administer user accounts, changes, and updates in Active Directory, SaaS platforms, and software
  • Stay current with industry trends and technology advancements
  • Maintain inventory and manage the lifecycle of hardware for your site
  • Provide on-call support for urgent technical issues
  • Image, deploy, and maintain end-user systems using WDS, PDQ, Jamf, and Intune
Requirements:
  • Two or more years of experience in a desktop/help desk role
  • Exceptional customer-centric and service orientation
  • Technical knowledge of desktop technologies, including hardware, operating systems, mobile devices, VOIP telephony, and peripherals
  • Technical knowledge of desktop-related technologies, including Active Directory, workstation imaging, and basic networking
  • Knowledge and experience with Microsoft products, including Office 365, SharePoint, Teams, and OneDrive For Business
  • Experience with administrative technologies, including help desk ticketing systems and software administration portals
  • Proven ability to work collaboratively in and out of the department
  • Excellent written and verbal communication skills
  • Certifications in one or more technologies are a plus but not required
  • Ability to work outside of typical business hours and travel for training and/or company needs
Work Environment:

This is a coverage position that requires the ability to work a consistent full-time schedule, including some after-hours work as needed. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone, and by computer. The position also requires the ability to lift, push, and carry up to 50lbs, including moving tech equipment, and to crawl, crouch, and physically access equipment in high/low spaces.

This position will require travel between office sites to provide support and coverage. It is strongly recommended that this position is filled with someone who can drive and has reliable transportation.

After training is complete, your schedule would be Monday - Friday 8-5 with paid lunches and breaks.

We are committed to providing a safe and healthy work environment for all Rubys. As we plan to reopen our doors, we are implementing safety protocols to ensure that we are doing our part to keep those who work in our offices safe and help stop the spread of COVID-19.

We will be entering a phased reopening beginning in Fall/Winter, and intend to require proof of vaccination for employees who work in an office site.

Ruby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions.

Ruby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws.

We support and encourage diversity.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.

Ruby participates in e-Verify; however, we adhere to state or federal laws & regulations regarding non-participation where applicable. Feel free to ask us about this if you have questions.