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Technical Support Specialist

2 months ago

Kansas City, Missouri, United States AutoAlert Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at AutoAlert. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our customers through various channels, including phone, email, and chat.

Key Responsibilities
  • Handle inbound customer inquiries and provide timely resolutions to their issues
  • Diagnose and troubleshoot technical issues with our AutoAlert product platform
  • Create comprehensive Salesforce tickets to document customer interactions
  • Escalate complex issues to senior team members as needed
  • Maintain open communication with customers throughout the issue resolution process
Requirements
  • Previous experience in a service-oriented industry, preferably in the automotive sector
  • Strong problem-solving and troubleshooting skills
  • Proficiency in Salesforce and other computer applications
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer

As a Technical Support Specialist at AutoAlert, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.