Financial Support Representative II
2 weeks ago
Customer Service Associate II
Job Category: Retail Operations Requisition Number: CUSTO003077
Overview
Capitol Federal is seeking an individual who is dedicated to making a positive impact and is interested in a career within the banking sector. With a legacy spanning over 125 years, Capitol Federal has been instrumental in shaping the banking landscape in the Midwest, and we believe that our success is rooted in our exceptional team.
As a Customer Service Associate II, you will play a crucial role in our branch by delivering exceptional service to our clients and assisting them in achieving their financial objectives through our banking products. This position offers an opportunity to acquire valuable insights into the banking and finance industry while guiding customers to the most suitable banking solutions for their needs.
This is a full-time role, requiring up to 40 hours per week. Flexibility is essential to accommodate staffing needs for training or employee absences. Our branch operates Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 10:00 AM to 2:00 PM.
Key Responsibilities:
- Delivering a positive first impression by providing friendly and courteous service to customers.
- Processing various customer transactions efficiently.
- Managing cash and ensuring drawer balances are accurate.
- Identifying customer needs and recommending appropriate banking products and services.
- Maintaining and managing bank and customer accounts, including account openings and closings.
- Preparing necessary documentation for account management, including obtaining signatures and assigning account numbers as required.
- Researching and resolving inquiries from both external and internal customers.
Desired Qualities:
- Outgoing personality with a positive attitude; capable of building rapport with clients.
- Strong listening skills.
- Technologically proficient; able to navigate multiple software applications.
- Adaptable to changing environments.
Ideal Candidate Qualifications:
- High School Diploma or equivalent.
- 1 to 3 years of experience in customer service; cash handling experience is preferred.
- Strong attention to detail.
What We Offer:
- A career path with opportunities for advancement.
- Personal Time Off (PTO) starting from day one.
- Paid holidays.
- A comprehensive benefits package, including health, dental, vision, life insurance, and more.
- Retirement contributions to a 401K and Employee Stock Ownership Program.
- Opportunities for community involvement.
- Training programs to equip you with the necessary tools for success.
- Employee referral bonuses.
Capitol Federal's Interview Process:
- Application submission.
- Pre-employment screenings.
- Interview with Human Resources.
- Manager interview.
Capitol Federal is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
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