Field Service Specialist
1 week ago
SOAR Consulting is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and repair services to our clients in the machine tool industry.
Key Responsibilities- Diagnose and Repair Complex Technical Issues: Use your technical expertise to diagnose and repair complex technical problems on industrial machine tool products.
- Provide On-Site Support: Travel to client sites to provide on-site support and repair services.
- Communicate Effectively: Communicate professionally and effectively with clients via telephone and in-person.
- Manage Inbound Calls: Manage a heavy inbound call load efficiently and in a professional manner.
- Analyze and Troubleshoot: Analyze and troubleshoot technical problems using schematics and block diagrams.
- Document Issues and Resolutions: Document product problems and resolutions in detail.
- Technical Knowledge: Possess a working knowledge of mechanical drawings and wiring diagrams.
- CNC Programming Skills: Have CNC programming skills and the ability to operate a computer using Windows operating systems.
- Excellent Communication Skills: Possess excellent oral and written communication skills.
- Team Environment: Ability to work in a fast-paced, team environment.
- Education: 2-year Electronic or Technical Degree.
- Experience: 2-5 years of field service experience in the machine tool industry.
- Technical Skills: Skilled in electrical measurement and inspection techniques, mechanical measurement and inspection techniques, and troubleshooting and repairing mechanical problems.
SOAR Consulting offers a competitive salary, mileage reimbursement, a 401K, Health, Dental, and Vision benefits.
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