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HVAC Service Coordination Specialist
2 months ago
TCC - The Cooling Company LLC is a reputable family-owned HVAC service provider committed to delivering exceptional comfort solutions to our clientele. We are in search of a proficient Customer Support Specialist to enhance our operations. If you are dedicated to assisting customers and possess the necessary qualifications, we invite you to consider this opportunity.
Key Responsibilities:- Respond to incoming customer inquiries and provide effective assistance.
- Accurately input customer data into our management system.
- Arrange appointments for field technicians utilizing our internal scheduling software.
- Manage technician schedules to ensure prompt service delivery.
- Communicate clearly with customers regarding their appointments and any changes.
- Conduct outbound calls to arrange services and promote maintenance plans.
- Engage in company meetings and participate in marketing initiatives.
- Work collaboratively with team members while maintaining professional communication.
- 3-5 years of experience in HVAC customer support and call center environments.
- Bilingual proficiency in English and Spanish.
- Strong typing skills and familiarity with Apple software.
- Availability to work evenings and weekends.
- Exceptional multitasking skills in a dynamic setting.
- Meticulous attention to detail, reliability, and professionalism.
- Self-driven with the ability to work autonomously.
If you possess the required qualifications and are eager to contribute to our mission of delivering outstanding comfort and service, we encourage you to submit your resume for consideration.
