Director of Customer Experience

6 days ago


New York, New York, United States Industrious Office Full time

About the Role:

This is a unique opportunity to join Industrious Office as a Director of Customer Experience. As a key member of our team, you will be responsible for designing and implementing a set of hospitality and experience standards that support our vision for best-in-class customer experience at work.

Responsibilities:

  • Develop and implement tools to deliver exceptional customer experience consistently through our frontline teams.
  • Proactively lead the future of customer experience, drawing from customer insights, industry knowledge, and feedback from our teams and customers.
  • Be a champion of our service culture, finding ways to continuously train, recognize, and reinforce behaviors across all teams that define our service approach.
  • Hire, coach, and lead an engaged team that sets the standard for our industry.
  • Be an active contributor to a collaborative group of cross-functional leaders solving the business's toughest questions.

Requirements:

  • Expert command of core hospitality and experience skills.
  • Pattern recognition for the types of things that go right and wrong in networked hospitality businesses.
  • Care about customers' needs and derive energy from initiating new systems and strategies for scale.
  • Intrinsically prioritize people and their development.
  • Enjoy leading through ambiguity and are a low-ego, collaborative leader who is excited about working alongside smart, kind, humble, and goofy people.

Perks:

  • Health care, including vision and dental.
  • Learning & development grant.
  • 401K plan.
  • Generous vacation time.
  • Paid parental leave.
  • Team activities and annual company-wide offsite.


  • New York, New York, United States Rockstar Games Full time

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Experience to join our Support team at Rockstar Games. As a key member of our global support operations, you will be responsible for leading our live service channel performance and managing a global team of support professionals.Key ResponsibilitiesLead live service channel...


  • New York, New York, United States Fair Harbor Clothing Full time

    Customer Experience DirectorLocation: New York, NYEmployment Type: Full-TimeAt Fair Harbor Clothing, we prioritize our customers above all else. We consider our customers as part of our family, and we strive to provide exceptional service with every interaction. As the Customer Experience Director, you will be responsible for overseeing all customer service...


  • New York, New York, United States Fair Harbor Clothing Full time

    Customer Experience DirectorAt Fair Harbor Clothing, we prioritize our customers above all else. As the Customer Experience Director, you will be responsible for overseeing all aspects of customer service operations, ensuring that our brand message resonates through every communication channel. Your role will be pivotal in guiding our BPO-partner to embody...


  • New York, New York, United States Fair Harbor Clothing Full time

    Customer Experience DirectorLocation: New York, NYEmployment Type: Full-TimeAt Fair Harbor Clothing, we prioritize our customers as integral members of our community. As the Customer Experience Director, you will be responsible for overseeing all customer service initiatives and ensuring our brand ethos is reflected across all communication platforms. Your...


  • New York, New York, United States Verb Energy Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Verb Energy. As a key member of our leadership team, you will be responsible for developing and executing top-tier customer experience strategies to drive customer retention and increase Customer Lifetime Revenue.Key ResponsibilitiesEnsure quality...


  • New York, New York, United States Tandym Group Full time

    A leading healthcare organization, Tandym Group, is seeking an experienced and accomplished leader to join their team as their new Senior Director of Customer Experience. In this role, the Senior Director of Customer Experience will oversee all aspects of customer service operations, driving process improvement and excellence through the establishment of...


  • New York, New York, United States Tandym Group Full time

    Senior Director of Customer ServiceA leading healthcare organization in New York seeks an experienced and visionary leader to spearhead their customer service operations as Senior Director of Customer Service. In this pivotal role, the successful candidate will drive all aspects of call center operations, fostering a culture of excellence that prioritizes...


  • New York, New York, United States Ipsos Full time

    About the RoleWe are seeking a highly skilled and experienced Director to lead our Customer Experience team at Ipsos. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategic plans, and delivering exceptional results for our clients.Key ResponsibilitiesDevelop and execute comprehensive...


  • New York, New York, United States Ipsos Full time

    About the RoleWe are seeking a highly skilled and experienced Director to lead our Customer Experience team at Ipsos. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategic plans, and delivering exceptional results for our clients.Key ResponsibilitiesDevelop and execute comprehensive...


  • New York, New York, United States Publicis Health Media Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Director, Customer Experience to join our team at Publicis Health Media. As a key member of our leadership team, you will be responsible for defining the direction of our customer experience efforts and ensuring that all projects and work efforts are aligned with our clients' needs and...


  • New York, New York, United States City of New York Full time

    Job SummaryThe City of New York is seeking a highly skilled Customer Service Coordinator to join our team in the Customer Service, Language Access and Correspondence Unit (CSLACU). As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to inquiries, and coordinating with various operational...


  • New York, New York, United States Altice USA Full time

    Job SummaryWe are seeking a highly skilled Analytics Director for Consumer Experience to join our team at Altice USA. As a key member of our Consumer Experience organization, you will be responsible for providing analytical insights and guidance to drive business strategy and decision-making.About the RoleThe Analytics Director for Consumer Experience will...


  • New York, New York, United States Salt Full time

    {"h1": "Customer Experience Manager at Salt", "p": "At Salt, we are seeking a seasoned Customer Experience Manager to lead our team at LaGuardia Airport. This role is critical in ensuring that every customer's experience is exceptional, aligning with high standards of service across all functions.", "ul": [{"li": "Oversee the day-to-day operations of the...


  • New York, New York, United States Industrious Office Full time

    About the RoleWe are seeking a seasoned professional to lead our customer experience efforts and drive excellence in our workplace experience. As a key member of our team, you will be responsible for designing and implementing hospitality and experience standards that align with our vision for best-in-class customer experience.You will work closely with our...


  • New York, New York, United States Burrow Full time

    {"Job Title": "Director of Customer Experience", "Job Description": "**Burrow's Vision for Customer Excellence**Burrow is a pioneering furniture company that's redefining the way people settle into their homes. We're on a mission to create seamless, end-to-end experiences that exceed our customers' expectations.**Your Role in Our Journey**We're seeking a...


  • New York, New York, United States Amerex Group LLC Full time

    The Customer Experience Associate will be a key part of the Marketing team and will be responsible for ensuring a successful customer fulfillment experience. This role will report closely to the Marketing Manager to deliver a best-in-class customer experience. The ideal candidate will be highly motivated, detail-oriented, and have exceptional organizational...


  • New York, New York, United States Lumen Technologies Australia Pty Full time

    Customer Service Leadership OpportunityAbout the Role:We are seeking a highly skilled Customer Service Director to lead our customer care team at Lumen Technologies Australia Pty. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that drive business growth and customer satisfaction.Key...


  • New York, New York, United States Ascena Retail Group Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Ascena Retail Group. This role is responsible for developing and implementing training initiatives to enhance the customer experience across all aspects of our brands.Key ResponsibilitiesPartner with the Director of Customer Experience to create and produce training...


  • New York, New York, United States City of New York Full time

    About the RoleThe City of New York is seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Specialist. This role is part of the Customer Experience Unit within the Licensing and Standards Division.Key ResponsibilitiesAssist customers at public-facing customer service counters by answering questions, resolving...


  • New York, New York, United States AllSaints Full time

    About the RoleWe are seeking a highly skilled and experienced Brand Experience Director to lead our store team and deliver an exceptional brand experience to our customers.Key ResponsibilitiesLead, manage, and motivate the store team to achieve sales targets and deliver exceptional customer service.Develop and implement strategies to drive sales, improve...