Customer Experience Manager

7 days ago


New York, New York, United States Lumen Technologies Australia Pty Full time

Customer Service Leadership Opportunity

About the Role:

We are seeking a highly skilled Customer Service Director to lead our customer care team at Lumen Technologies Australia Pty. As a key member of our leadership team, you will be responsible for developing and implementing customer service strategies that drive business growth and customer satisfaction.

Key Responsibilities:

  • Develop and execute customer service plans to meet business objectives
  • Lead a team of customer service representatives to provide exceptional customer experiences
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • Proven experience in customer service leadership roles
  • Strong communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience with customer relationship management (CRM) software
  • Strong problem-solving and conflict resolution skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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