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Senior Director, Customer Experience
2 months ago
We are seeking a highly experienced and skilled Senior Director, Customer Experience to join our team at Publicis Health Media. As a key member of our leadership team, you will be responsible for defining the direction of our customer experience efforts and ensuring that all projects and work efforts are aligned with our clients' needs and strategic drivers.
Key Responsibilities- Functional Management: Provide functional management for our Insights and Strategy team, ensuring that all projects and work efforts are tied to clients' needs and strategic drivers.
- Cross-Functional Collaboration: Collaborate with our cross-functional capability leadership team to ensure that all teams are working together effectively to deliver exceptional customer experiences.
- Strategic Planning: Develop and implement strategic plans to deliver desired goals and objectives, ensuring that all brand plans are built on insight and data-driven decision making.
- Leadership and Management: Provide vision, direction, management, and support to individuals within the team to ensure their work aligns with our goals and objectives.
- Business Development: Assist with business development and participate in the pitch process to identify new business opportunities and grow our customer experience capabilities.
- 12+ years of experience in media advertising, with a focus on customer experience and strategy.
- Pharmaceutical industry, Consumer Health, or CPG experience.
- BA/BS in Marketing, Advertising, or Communications.
- Experience leading people and projects, with a proven track record of delivering results.
- Strong storytelling skills, with a commitment to crafting compelling narratives that drive business results.
- Proficiency in PowerPoint and Excel, with experience using media systems, tools, and resources.
We offer a competitive salary range of $121,000 - $175,000, as well as a comprehensive benefits package, including medical coverage, dental, vision, disability, 401k, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
