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Director, Customer Experience Leader
2 months ago
We are seeking a highly skilled and experienced Director to lead our Customer Experience team at Ipsos. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategic plans, and delivering exceptional results for our clients.
Key Responsibilities- Develop and execute comprehensive research and analytics strategies to drive business growth and improve customer experience
- Lead and manage a team of researchers and analysts to deliver high-quality results and insights
- Collaborate with cross-functional teams to develop and implement strategic plans and initiatives
- Build and maintain strong relationships with clients and stakeholders to ensure exceptional service and delivery
- Stay up-to-date with industry trends and best practices to ensure Ipsos remains a leader in customer experience research and analytics
- Minimum 7-10 years of experience in customer experience research and analytics
- Proven track record of delivering business growth and improving customer experience
- Strong leadership and management skills, with experience leading and managing teams
- Excellent communication and interpersonal skills, with ability to build and maintain strong relationships with clients and stakeholders
- Strong analytical and problem-solving skills, with ability to interpret complex data and develop actionable insights
At Ipsos, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to providing our employees with the tools and resources they need to succeed, and we offer a competitive compensation and benefits package.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
