Hotel Operations Manager
3 weeks ago
This role is responsible for managing the front desk operations at a large, full-service hotel with a complex range of facilities and services. The successful candidate will have previous supervisory experience in guest services and be proficient in English.
Key Responsibilities
- Manage all aspects of front desk operations, including scheduling employees and monitoring performance.
- Ensure that all staff members are properly trained and equipped to carry out their job functions effectively.
- Provide prompt, professional attention to guests and respond appropriately to complaints.
- Implement service recovery gestures to ensure total guest satisfaction.
- Assist in achieving departmental guest satisfaction, revenue, and profit goals.
Requirements
- Bachelor's degree in Hotel Management or related field (preferred) plus one or more years of front office/guest services experience including supervisory experience.
- Fluent English speaker; other languages a plus.
- Strong communication, problem-solving, and organizational skills.
Compensation
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.
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