Hotel Operations Manager

3 weeks ago


Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time
Job Overview

This role is responsible for managing the front desk operations at a large, full-service hotel with a complex range of facilities and services. The successful candidate will have previous supervisory experience in guest services and be proficient in English.


Key Responsibilities
  • Manage all aspects of front desk operations, including scheduling employees and monitoring performance.
  • Ensure that all staff members are properly trained and equipped to carry out their job functions effectively.
  • Provide prompt, professional attention to guests and respond appropriately to complaints.
  • Implement service recovery gestures to ensure total guest satisfaction.
  • Assist in achieving departmental guest satisfaction, revenue, and profit goals.

Requirements
  • Bachelor's degree in Hotel Management or related field (preferred) plus one or more years of front office/guest services experience including supervisory experience.
  • Fluent English speaker; other languages a plus.
  • Strong communication, problem-solving, and organizational skills.

Compensation

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.



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