Hotel Operations Director
1 week ago
About Us
Wurzak Hotel Group is a leading hospitality company that operates in the heart of Philadelphia. Our mission is to provide exceptional guest experiences and deliver outstanding service quality.
Salary:$65,000 - $90,000 per year
Job Description
We are seeking an experienced Operations Manager to join our team at Home2Suites Downtown. As the Operations Manager, you will be responsible for overseeing the daily operations of all hotel departments, including front desk operations, housekeeping, engineering, and other guest-facing areas.
Responsibilities:
- Operations Management: Oversee the daily operations of all hotel departments, ensuring seamless service and inspiring a team of hospitality professionals to deliver excellence.
- Guest Satisfaction: Ensure that all guests receive prompt, courteous, and personalized service throughout their stay or visit.
- Standards Enforcement: Implement and enforce standards and procedures to maintain high levels of service quality and guest satisfaction.
- Problem Resolution: Address guest concerns and complaints in a timely and effective manner, striving to resolve issues to the guest's satisfaction.
- Collaboration: Collaborate with other departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
- Guest Communication: Maintain open lines of communication with guests to gather feedback, address concerns, and enhance the overall guest experience.
- Training and Development: Develop training programs and materials to continuously improve the skills and performance of all operational department teams.
- Technology Utilization: Utilize technology effectively, including property management systems and reservation software, to streamline operations and enhance guest experiences.
- Budget Management: Assist in the development and management of each department's budget, including staffing, supplies, and equipment.
- Reporting: Prepare regular reports on guest satisfaction metrics, operational performance, and other key performance indicators for management review.
- Compliance: Ensure compliance with all relevant regulations and standards, including health and safety regulations and Hilton Brand Standards.
- Innovation: Continuously seek opportunities to innovate and improve guest services processes, technologies, and offerings.
Qualifications:
- Education: Bachelor's degree in Hospitality Management or a related field preferred
- Experience: Proven experience in hotel management, with a track record of success in a leadership role.
- Skills: Strong understanding of hotel operations, guest services, and financial management. Excellent communication and interpersonal skills.
- Certifications: Proficient in property management software and Microsoft Office Suite.
Benefits:
- Culture of Excellence: We foster a positive, inclusive, and innovative work environment that encourages teamwork and collaboration.
- Paid Time Off: Enjoy paid vacation time to relax and recharge.
- Hotel Discounts: Receive discounts on room rates and other hotel amenities.
- 401K Company Match: Take advantage of a 401(k) plan with a company match.
- Career Development: Participate in training programs and professional development opportunities.
- Peer-to-Peer Recognition: Receive recognition and rewards for outstanding performance.
- Inclusive Work Environment: Join a diverse and inclusive team that values diversity and promotes equality.
- Growth Opportunity: Explore career growth opportunities within the company.
- Medical, Dental, Vision, Supplemental Insurance: Enjoy comprehensive insurance benefits.
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