Director of Hotel Operations

1 week ago


Philadelphia, Pennsylvania, United States Home2Suites Full time

About Home2Suites

Home2Suites Downtown is a 248-room hotel located in the heart of Philadelphia. We offer comfortable accommodations, excellent amenities, and unparalleled service quality.

Salary:$75,000 - $110,000 per year

Job Description

We are seeking an experienced Operations Manager to join our team at Home2Suites Downtown. The successful candidate will be responsible for overseeing the daily operations of all hotel departments, including front desk operations, housekeeping, engineering, and other guest-facing areas.

Key Responsibilities:

  • Operations Management: Direct the daily operations of all hotel departments, ensuring seamless service and motivating a team of hospitality professionals to deliver excellence.
  • Guest Experience: Ensure that all guests receive exceptional service throughout their stay or visit, responding promptly to their needs and resolving any issues in a timely manner.
  • Standards and Compliance: Enforce standards and procedures to maintain high levels of service quality and guest satisfaction, ensuring compliance with all relevant regulations and standards.
  • Team Collaboration: Foster a collaborative work environment, working closely with other departments to ensure seamless guest experiences.
  • Training and Development: Develop training programs and materials to continuously improve the skills and performance of all operational department teams.

Requirements:

  • Education: Bachelor's degree in Hospitality Management or a related field preferred
  • Experience: Proven experience in hotel management, with a track record of success in a leadership role.
  • Skills: Strong understanding of hotel operations, guest services, and financial management. Excellent communication and interpersonal skills.
  • Certifications: Proficient in property management software and Microsoft Office Suite.

Why Choose Home2Suites?

  • Culture of Excellence: We foster a positive, inclusive, and innovative work environment that encourages teamwork and collaboration.
  • Paid Time Off: Enjoy paid vacation time to relax and recharge.
  • Hotel Discounts: Receive discounts on room rates and other hotel amenities.
  • 401K Company Match: Take advantage of a 401(k) plan with a company match.
  • Career Development: Participate in training programs and professional development opportunities.
  • Peer-to-Peer Recognition: Receive recognition and rewards for outstanding performance.
  • Inclusive Work Environment: Join a diverse and inclusive team that values diversity and promotes equality.
  • Growth Opportunity: Explore career growth opportunities within the company.
  • Medical, Dental, Vision, Supplemental Insurance: Enjoy comprehensive insurance benefits.

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