Hotel Guest Service Specialist

2 days ago


Philadelphia, Pennsylvania, United States Shaner Hotel Group Full time
Job Overview:
  • As a Front Desk Agent, you will play a critical role in providing exceptional guest experiences and ensuring seamless operations at our hotels.

You will handle guest inquiries, process room assignments, and manage front desk operations, including check-ins, check-outs, and key control. Additionally, you will adhere to cash handling policies, resolve discrepancies, and maintain accurate records.

About Us:

At Shaner Hotels, we value our employees and strive to create a positive work environment that promotes growth and development. Our company culture emphasizes teamwork, innovation, and excellence in hospitality.

Estimated Salary: $45,000 - $65,000 per year.
Responsibilities:

  • Handle guest complaints and concerns promptly and professionally.
  • Process check-ins and check-outs efficiently and accurately.
  • Adhere to payment policies and procedures.
  • Resolve discrepancies and maintain accurate records.
  • Provide exceptional guest service and ensure a positive experience.


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    We are a boutique hotel that values human connections and heartfelt interactions. Our founder, Bill Kimpton, created an environment where people can connect from the heart. Your work here has meaning as you improve the lives of coworkers, guests, owners, communities, and together we make that happen.Our CultureWe have a San Francisco-born entrepreneurial...

  • Hotel Cleaning Staff

    3 weeks ago


    Philadelphia, Pennsylvania, United States Loews Hotel & Resorts Full time

    Hotel Cleaning Staff Job InformationWe seek a dedicated and organized Hotel Cleaning Staff member to join our housekeeping team at Loews Hotel & Resorts.Primary Responsibilities:Executing thorough cleaning and sanitizing of assigned guest rooms and bathroomsMaintaining a high standard of cleanliness throughout the hotel premisesParticipating in designated...


  • Philadelphia, Pennsylvania, United States Concord Hospitality Full time

    We are seeking a talented Front Desk Agent to join our team at the DoubleTree Suites Philadelphia West in Plymouth Meeting. This role offers a competitive hourly rate of $18.00 and provides a great opportunity to grow and develop your skills in customer service and hotel operations.As a Front Desk Agent, you will be responsible for providing exceptional...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Job DescriptionWe are looking for a highly motivated Hotel Administrative Assistant to join our team at The Bellevue Hotel. As a Hotel Administrative Assistant, you will provide administrative support to the Human Resources Department and assist with various tasks related to employee relations, training, and benefits administration.Key...


  • Philadelphia, Pennsylvania, United States Highgate Hotels, Inc. Full time

    Job Title: Guest Services Director">About the Role:The Guest Services Director is responsible for leading the front office team in delivering exceptional guest experiences, ensuring a high level of service quality while driving revenue growth.Key Responsibilities:Leverage strong leadership skills to motivate and direct the front office teamCollaborate with...


  • Philadelphia, Pennsylvania, United States AccorHotel Full time

    Company Overview">Located in prestigious Rittenhouse Square, Sofitel - Philadelphia boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.">Salary">An estimated salary of $55,000 per...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Job SummaryWe are seeking a highly skilled HR Support Specialist to join our team at The Bellevue Hotel. As an HR Support Specialist, you will be responsible for providing administrative support to the Human Resources Department and assisting with daily tasks related to employee relations, training, and benefits administration.Key ResponsibilitiesNew Hire...


  • Philadelphia, Pennsylvania, United States Kimpton Hotel Full time

    About UsWe believe that heartfelt connections can improve lives, especially for those who work here. Our founder, Bill Kimpton, rebelled against impersonal hospitality and created a boutique hotel standard where people feel connected. This remains our purpose today.Our CultureWe're a San Francisco-born company with an entrepreneurial spirit and zest for...


  • Philadelphia, Pennsylvania, United States The Bellevue Hotel Full time

    Welcome to The Bellevue Hotel, where we strive to provide unparalleled service to our guests. As a Front Desk Agent, you will play a vital role in delivering an exceptional experience from check-in to checkout.**Your Key Responsibilities Will Include:**Answering guest inquiries and providing recommendations on local attractions and services.Handling cash and...


  • Philadelphia, Pennsylvania, United States Rittenhouse Hotel Full time

    Opportunity OverviewWe are seeking a skilled and detail-oriented Banquet House Attendant to join our team at the Rittenhouse Hotel in downtown Philadelphia.This role offers an exciting opportunity to work in a fast-paced environment, providing exceptional guest service and ensuring seamless event execution.The successful candidate will possess excellent...


  • Philadelphia, Pennsylvania, United States SOFITEL Full time

    We are seeking a highly motivated and detail-oriented Luxury Guest Services Ambassador to join our team at Sofitel Philadelphia. This role offers an exciting opportunity to provide exceptional customer service and contribute to the success of our luxury hotel.About Sofitel PhiladelphiaLocated in prestigious Rittenhouse Square, Sofitel Philadelphia is a AAA...


  • Philadelphia, Pennsylvania, United States Remington Full time

    Remington is seeking a highly skilled and experienced Hotel Shuttle Van Operator to join our team. This role requires a high level of customer service skills, as you will be interacting with guests on a daily basis.About the JobWe are offering an estimated salary of $45,000 - $60,000 per year for this position, depending on experience. As a Hotel Shuttle Van...


  • Philadelphia, Pennsylvania, United States Highgate Hotels, Inc. Full time

    Job Title: Hotel Operations Manager">About the Role:The Hotel Operations Manager is responsible for overseeing the efficient and effective operation of the hotel's front office, ensuring a high level of service quality while maximizing revenue.Key Responsibilities:Greet and welcome guests in a friendly and courteous mannerEnsure that all guest requests are...


  • Philadelphia, Pennsylvania, United States Cambria Hotel Philadelphia Downtown Full time

    Work with us at Cambria Hotel Philadelphia Downtown Center City and become part of a dynamic team that delivers exceptional service and creates memorable experiences for our guests.">Salary RangeWe offer a competitive salary range of $50,000 - $65,000 per year, based on experience. This includes a base salary, plus additional earnings potential through...


  • Philadelphia, Pennsylvania, United States Marriott Full time

    Job SummaryAs a Guest Service Representative at Marriott Hotels, you will be the face of our hospitality, delivering exceptional experiences to our guests. Your role will involve organizing and confirming guest check-ins and check-outs, processing room reservations, and handling guest requests and complaints. You will also be responsible for securing...


  • Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

    Job OverviewThis role is responsible for managing the front desk operations at a large, full-service hotel with a complex range of facilities and services. The successful candidate will have previous supervisory experience in guest services and be proficient in English.Key ResponsibilitiesManage all aspects of front desk operations, including scheduling...


  • Philadelphia, Pennsylvania, United States Study Hotels Full time

    Job OverviewThe Study at University City is seeking a highly motivated Security professional to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and staff. This is an excellent opportunity to work in a fast-paced environment and make a positive impact on our community.About Our TeamWe are a...


  • Philadelphia, Pennsylvania, United States Rittenhouse Hotel Full time

    Rittenhouse Square Ambassador Job DescriptionWe are seeking a charismatic and experienced Rittenhouse Square Ambassador to join our team at The Rittenhouse Hotel in Philadelphia. As a key member of our front-of-house staff, you will be responsible for creating unforgettable experiences for our guests.About the Role:As a Rittenhouse Square Ambassador, you...


  • Philadelphia, Pennsylvania, United States Hilton City Avenue Full time

    Job OverviewWe are seeking an experienced Hotel Operations Manager to lead our team at Hilton City Avenue in Philadelphia. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel and driving revenue growth through effective sales and marketing strategies.About Wurzak Hotel GroupAt Wurzak Hotel...


  • Philadelphia, Pennsylvania, United States Cambria Hotel Philadelphia Downtown Full time

    About Cambria Hotel Philadelphia Downtown Center CityOur hotel features 223 guest rooms and 1,700 square feet of flexible space, with on-site catering options available. We are committed to providing exceptional service to our guests and creating a welcoming environment for our associates.Responsibilities:As a Housekeeping Associate, you will maintain the...