Hotel Guest Service Specialist
2 days ago
- As a Front Desk Agent, you will play a critical role in providing exceptional guest experiences and ensuring seamless operations at our hotels.
You will handle guest inquiries, process room assignments, and manage front desk operations, including check-ins, check-outs, and key control. Additionally, you will adhere to cash handling policies, resolve discrepancies, and maintain accurate records.
About Us:At Shaner Hotels, we value our employees and strive to create a positive work environment that promotes growth and development. Our company culture emphasizes teamwork, innovation, and excellence in hospitality.
Estimated Salary: $45,000 - $65,000 per year.
Responsibilities:
- Handle guest complaints and concerns promptly and professionally.
- Process check-ins and check-outs efficiently and accurately.
- Adhere to payment policies and procedures.
- Resolve discrepancies and maintain accurate records.
- Provide exceptional guest service and ensure a positive experience.
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