Customer Service Representative
4 weeks ago
This role is responsible for providing exceptional service to members and guests, ensuring a positive experience through prompt and courteous interactions.
The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Greets members and guests, answering questions and directing them to the appropriate staff.
- Assists with basic account information, bill pay inquiries, and debit card issues.
- Provides support for the call center, answering daily calls and resolving issues.
- Maintains the lobby and drive-thru areas, ensuring they are clean and well-stocked.
- Receives and distributes mail, sorting and separating it as needed.
- Performs other functions as required, including serving as a backup to the teller line.
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to type and operate office equipment.
- Patience, tact, and a positive attitude.
State Employees Credit Union offers a competitive benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.
Applications must be received by Human Resources.
State Employees Credit Union is an Equal Opportunity Employer.
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