Customer Service Representative

4 weeks ago


Santa Fe, New Mexico, United States State Employees Credit Union Full time
Job Summary

This role is responsible for providing exceptional service to members and guests, ensuring a positive experience through prompt and courteous interactions.

The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Greets members and guests, answering questions and directing them to the appropriate staff.
  • Assists with basic account information, bill pay inquiries, and debit card issues.
  • Provides support for the call center, answering daily calls and resolving issues.
  • Maintains the lobby and drive-thru areas, ensuring they are clean and well-stocked.
  • Receives and distributes mail, sorting and separating it as needed.
  • Performs other functions as required, including serving as a backup to the teller line.
Requirements
  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Ability to type and operate office equipment.
  • Patience, tact, and a positive attitude.
Benefits

State Employees Credit Union offers a competitive benefits package, including a comprehensive health insurance plan, retirement savings plan, and paid time off.

Applications must be received by Human Resources.

State Employees Credit Union is an Equal Opportunity Employer.



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