Customer Service Representative

3 days ago


Santa Fe, New Mexico, United States Randstad Full time
Customer Service Representative

Randstad is seeking a highly skilled Customer Service Representative to join our team in Santa Fe, NM. As a Customer Service Representative, you will provide exceptional customer support to policyholders, agents, and strategic accounts through phone and click-to-chat interactions.

Key Responsibilities:
  • Answer incoming call volume and provide written communication for all lines of business
  • Process transactions for multiple lines of business, systems, and products
  • Utilize multiple computer applications to efficiently manage customer interactions
  • Participate in department initiatives and goals, maintaining high levels of customer satisfaction and quality metrics
Requirements:
  • 1+ years of customer call center experience
  • Demonstrated ability to work successfully in a metric-driven environment
  • Proven track record of attendance and punctuality
  • Ability to adapt to change and thrive in a fast-paced environment
  • Bi-lingual Spanish a plus
  • Excellent written and communication skills
What We Offer:
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution
  • A dynamic and supportive work environment that promotes growth and opportunity
  • The chance to work with a world leader in matching great people with great companies

Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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